Senior Director, Small Business Product, Client Enablement
- Foster City, CA, us
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.
We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
The Sr. Director, Small Business Product Client Enablement, will serve as a small business product subject matter expert. The role is responsible client portfolio optimizations efforts. In addition, responsible for providing insights on product and market trends, developing growth strategies, developing and implementing new and creative approaches to product improvement, and develop strategic recommendations to help drive profitable growth for both Visa and clients. The position will work closely with and manage key relationships for internal and external partner groups, requiring highly effective collaboration and influencing, and driving results in a matrix environment and across Visa's global organization.
Serve as lead for assigned portfolio of key Small Business credit and debit issuer clients. Drive issuer education and engagement in Visa’s Small Business strategy including product offerings and initiatives across all market segments. Develop and deliver, to issuer clients, ongoing portfolio management and reviews, including: analysis of business metrics, overview of portfolio level performances, and provision of issuer-specific findings and recommendations based within the context of broader market and industry trends. Additional analyses and custom consulting engagements may include: customer spend and behavioral profiles, market segmentation, competitive product and program assessment, identification of new segment opportunities and championing relevant opportunities to improve issuer’s Small Business Visa strategy or offerings in the marketplace.
Lead strategy that fosters relationships with critical industry stakeholders within the Small Business landscape, such as industry partnerships and associations, demonstrating the value of Visa Small Business. Efforts will include managing strategy and plan execution for Visa Small Business presence at key events as well as developing and delivering presentations to senior and larger audiences.
Manage relationships Account Executive teams (issuer, merchant, co-brand) and work collaboratively, and proactively lead as required, across functional teams including, marketing consulting, benchmarking, Client Services, Visa Analytics, Visa Research and others to develop and execute annual strategic plans and key initiatives.
May be required to lead the development and growth of strategic merchant partnerships and other relationships and their associated activities that cross into our segment. Work with key internal and external stakeholders to identify, opportunities to drive the value of Small Business with merchants and deliver on mutually beneficial efforts.
May be required to lead oversight of Co-brand related efforts, including driving the value of Visa Small business with potential and existing merchant Co-brand partners and Visa Co-brand teams. Activities will include product launch or expansion exploration, RFP responses, product value proposition and portfolio optimization.
Lead various ad-hoc internal projects as assigned.
15 years' experience in card payments industry. MBA or equivalent strongly preferred with 5-7+ years’ experience in product or portfolio management and product marketing disciplines.
Ability to lead broad, strategic initiatives
Strong analytical skills and business case development experience
Ability to interpret data and translate findings into strategic insights and actionable recommendations
Strong public speaking and presentation experience (large and small groups)
Experience presenting to and building relationships with senior management level audiences, both internally and externally
Ability to collaborate and work effectively with cross functional areas to influence and achieve consensus on goals and objectives
Analytical, fact-based and the ability to synthesize and organize data/information
Excellent written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively across technical teams and business teams
Excellent planning, organizational and problem solving skills.
Strong business acumen, excellent written communication skills
UUp to 25% travel
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.