Senior Director, Internal Communications, Latin America and the Caribbean (LAC)

  • Miami, FL, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Senior Director of Internal Communications is responsible for developing and executing a region-wide internal communications plan that promotes understanding and behaviors consistent with the Visa Leadership Principles and contribute to foster the corporate culture; increases awareness, understanding and support of Visa’s business strategy, and positions Visa as an innovative payments technology leader.

As such, this leader is instrumental in driving engagement, providing guidelines to the internal communications teams in Mexico, Brazil and Argentina. This role works closely with the regional president, the leadership and across the entire organization, driving communications through a variety of digital and in-person channels. The senior director of internal communications is also in charge of designing, managing and executing employee engagement events in Miami, and provide guidance to subject matter experts and site leads for implementation in the region.

The ideal candidate is intellectually curious, enjoys designing and taking on new initiatives and participating in cross-functional efforts. A strong storyteller, he/she finds appealing ways to convey messages across the organization, is a driver of change and is excited to be part of the company that is leading the transformation of the payments technology industry. This individual will play a key role in the LAC corporate communications team and the global communications function.

This position reports directly into the regional VP of Communications.

Leadership Communications (30%)  

  • Prioritize employee communications in alignment with business priorities, best practices, recommended cadence of internal events and communications, as well as available resources

  • Provide counsel to regional president and leadership team to communicate our business strategy and cultural values

  • Plan, create and execute internal LAC region-wide events, including quarterly all-staff meeting, internal informational sessions, meetings between senior leaders and new hires, among others

  • Draft, edit and send all internal communications from the regional president

  • Identify and develop new internal communications channels  

    Content Development (30%)   

  • Draft and edit all relevant materials in support of internal events; region-wide internal communications (including but not limited to organizational changes, employee announcements, meeting summaries, event invitations, etc.); edit global communications in order to make them relevant to LAC

  • Support, edit and distribute functional communications across markets/teams

  • Communicate HR announcements to employees (annual performance reviews, benefits, etc.)

  • Manage editorial calendar of intranet (Insite) articles, propose topics, draft and/or edit and supervise publication

  • Manage and distribute bi-weekly email series “Know on the Go” with audio updates from functional leaders

  • Manage, support and distribute “Visa Buzz!” video updates

  • Produce and distribute weekly newsletter (@Visa) with company-wide and region-specific updates

  • Manage corporate communications mailbox (LAC Corporate Communications) and regional president’s mailbox (News from Eduardo)

  • Bridge communication between LAC audience and Call Center audience, in Miami

Employee Engagement & Culture Events (30%)

  • Develop annual engagement plan

  • Define and manage the following employee engagement events in Miami: holiday party, annual toy drive, Bring Your Child to Work Day, Miami Corporate Run and social hours, among others.

  • Leverage Visa’s sponsorship properties (FIFA, Olympics, NFL) to propose and execute employee engagement activations.

  • Manage and execute partnership with HISPA, including volunteer activities throughout the year.

  • Manage environmental branding initiatives, reinforcing company’s key messages  

  • Provide guidance and support to employee resource groups in Miami, like the Diversity & Inclusion group, the Miami Women Network, Miami Velo team, and the Young Professionals.

Client Communications (5%)

  • Propose content, write, edit and supervise design of quarterly newsletter for senior clients

  • Ensure executive leadership and client-facing teams are abreast of all client-facing staff communication distributed globally

Other (5%) 

  • Manage internal communications budget

  • Serve as liaison between the LAC communications team and the global employee communications team

  • Serve as the communications representative in the Miami Office Response Team


Experience & Education  

  • Bachelor’s Degree in communications, journalism or related field.

  • Extensive experience in change communications, executive and employee communications.

  • Minimum fifteen years communications experience.

  • Working knowledge of Latin America and the Caribbean culture. 

Knowledge & Skills Required     

  •  Excellent writing and storytelling skills in English and Spanish
  • Experience in production and distribution of multimedia content

  • Social media savvy

  • Outstanding interpersonal skills

  • Strong organizational skills

  • Result focused and resourceful

  • Flexibility to adapt to changes in fast-paced environment

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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