Director – NA Compliance – Monitoring and Testing, Quality Assurance and Data Analytics

  • Foster City, CA, USA
  • Full-time

Company Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Global Compliance team plays a vital role in managing risk at Visa. Global Compliance collaborates with the business to minimize legal and regulatory risk and protect Visa’s brand and reputation. This Compliance position will be the leader who interfaces with the control functions (Risk Management, Internal Audit, Controllership) at Visa and executor of first line monitoring and testing as well as quality assurance on key Compliance programs and Initiatives (including Risk analytics on emerging products and services, Compliance Training and Communications).  The position will design operational objectives and work plans with Risk Management Department to ensure Compliance Risk Assessments, second Line monitoring and testing activities under their management are successful and properly aligned with  Global Compliance’s objectives.  This role will provide thought leadership to global functions including Marketing, Sales, Sourcing, Product, Technology, HR and Finance to assure robust compliance risk management and compliance controls for those groups.


Basic Qualifications

  • Minimum of Bachelor’s degree or equivalent 

Preferred Qualifications

  • 12+ years of Compliance, Governance, Project Management, Internal Audit or Audit experience, preferably with a large financial institution or Big 4 Accounting / Consulting experience preferred
  • Bachelor or Master’s degree in Accounting, Finance, Business, Management Information System or another related field
  • Expert knowledge of good auditing practice
  • Strong problem solving skills with a positive personality and can-do attitude
  • Good verbal and written communication skills with the ability to positively influence business partners
  • Excellent interpersonal skills and ability to articulate complex concepts in a concise manner in both written and verbal presentations across all levels of management
  • Understanding of the importance of handling risk and quality on data projects
  • A drive to learn and master new technologies and techniques
  • Significant experience in evaluating Regulatory Policies / Corporate Programs associated with complex business and IT systems process
  • A creative self-starter with high ethical values and possesses both strong technical and interpersonal skills; a team player and leader who is willing to go the extra mile for the team’s and company’s best interest
  • Strong hands-on experience with a proven track record of successfully managing multiple projects or  system implementations in a complex matrix business and operational environment, including handling both intra regional and regional/HQ relationships 
  • Excellent knowledge of Legal and Regulatory requirements (i.e. Anti-Bribery, AML, Information Security, Privacy) for Payment Card Industry and a Public Company
  • Experience querying databases and using statistical computer languages such as R and SQL a plus
  • Ability in using data visualization products and technologies a plus (e.g. Tableau)
  • CPA, CISA, CIA, CISM, PMP, CFE, Six Sigma, or other relevant professional certification highly desired


Essential Functions

  • Utilizing your technical knowledge, analyze data sets and databases to extract relevant data for monitoring and testing purpose
  • Collaborate with the data owners to verify that the data sourced/used is comprehensive and able to map out and communicate the end to end process of the dataflow via succinct visualization
  • Build transactional test scripts based on walkthrough with the business stakeholders to gain overview of business processes and derive metrics for analytic review and monitoring
  • Apply conceptual thinking and auditing techniques by synthesizing facts, theories, trends, inferences, and key issues and/or themes in complex and variable situations, to solve a diverse range of business problems
  • Document testing results and clearly communicate them to the different control partners in other departments
  • Contributes to continuous monitoring activities for assigned business processes to provide quality assurance of controls are working as designed and provide proper evaluation of root cause and recommendation for improvement
  • Validates the sufficiency and suitability of business corrective actions to address recommendations
  • Seek out opportunities to improve, streamline, reinvent work processes through data driven solutions. In addition, explore and evaluate numerous potential solutions, maintaining balance between innovation and pragmatism when determining the best approach
  • Demonstrate personal commitment to change through actions and words, and mobilize others to support change through times of stress and uncertainty
  • Consistently foster collaboration and respect among Team members by addressing elements of the group process that impedes, or could impede the group from reaching its goal
  • Proactively engage with internal and external stakeholders to find opportunities to leverage technology and analytics in connection with risk assessment and audit execution processes

Other Essential Functions

  • Acts as project manager to drive Compliance initiatives and reporting across multi-regional teams
  • Liaise with Visa University on Compliance Training coordination
  • Liaise with Corporate Communication on Compliance Communication Campaigns
  • Prepares and updates risk assessments for emerging products or services
  • Liaise with Controllership, Risk and Internal Audit on any first line’s monitoring and testing or quality assurance coordination related to Compliance 

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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