Operations Analyst, Visa Advertising Solutions

  • Foster City, CA, USA
  • Full-time

Company Description

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Job Description

Visa Advertising Solutions is a new suite of products that use transaction-based insights to help businesses better target and measure their digital advertising campaigns.  Visa Advertising Solutions currently includes two products: Visa Audiences, to help advertisers improve their audience targeting, and Visa Ad Measurement, to help advertisers measure the impact of campaigns on sales, both online and offline. 

The Operations Analyst will support internal and client-facing Operations activities for the Visa Advertising Solutions suite of products.

  • Become a subject-matter expert on the datasets available for use for digital ad targeting, spend-based measurement, and client dashboards.
  • Using in-house tools, evaluate inbound client orders to create and deliver data packages.
  • Regularly communicate with clients on order fulfillment process, with an emphasis on exceeding SLAs and timely resolution of questions and issues.
  • Provide scoping and feasibility expertise to customer-facing business development team; develop and implement self-serve tools and documentation to empower field teams.
  • Work with product teams on technical client-facing issues and issue triaging, feature requests and prioritization, and pre-release user acceptance testing.
  • Support preparation of monthly reporting metrics to senior management including using Tableau to visualize results.
  • Develop, maintain, and challenge internal tools to automate core processes and provide visibility into platform usage.
  • Provide training and develop documentation (both internal and external) for new features and processes.
  • Assess operational and strategic opportunities to increase customer service quality or efficiency. Identify opportunities for process improvements, better reporting, or improved collaboration with key partners including external clients.
  • Ability to execute on special projects as assigned that may require complex decision-making and analysis.

 

Qualifications

Required Qualifications


  • This role requires a combination of client-facing and analytical business skills.
  • BA/BS in Engineering, Information Science, Business with a technical minor, or similar field
  • Proficient knowledge of Microsoft Office and G-suite tools, specifically Excel and/or Google Sheets
  • Strong, client-facing communication skills (verbal and written)
  • Ability to exercise critical thinking, synthesize information and apply it to business solutions
  • Strong collaborator, relationship builder and team player
  • Acts with a sense of urgency to successfully complete work on time
  • Adapts to shifting priorities and challenges; acts on and supports new ideas and process improvements
  • Extremely organized; detail oriented

Preferred Qualifications

  • Understanding of and interest in advertising technology and associated ecosystem
  • Experience working with large datasets and platforms (Hadoop, Hive)
  • Experience with SFTP and Unix file management tools
  • Data analysis and visualization tools expertise (Excel and Tableau)

 

Additional Information

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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