Manager, San Francisco Innovation Center

  • San Francisco, CA, USA
  • Full-time

Company Description

Visa has built the world’s premier payments networks with advanced processing and value added services.  “Visanet” is capable of handling more than 50,000 transactions per second, with convenience, reliability, and security, including fraud protection for consumers and guaranteed payment for merchants.

People around the globe are increasingly adopting digital currency along with mobile technology to use their money any time, make purchases online, transfer funds across borders and access basic financial services.  To ensure that payment transactions are secure and reliable, Visa has invested heavily in advanced authentication and fraud prevention technologies, and the company continues to develop and deploy new and innovative programs that increase customer conversion in ecommerce and m-commerce and support developers.

Job Description

The Manager, Innovation and New Product Development will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation.  The Manager will be part of “design thinking” engagements that include ideation, iteration and testing.  The engagements will be both onsite with internal product teams and offsite at client sites. The position is located in the San Francisco Innovation Center and will focus on North American products and clients. This role will also contribute to driving much of Visa’s new product roadmap through applied exploration and development.  This role reports to the Senior Director of NA Innovation and New Product Development.

The successful candidate will ideally have experience in FinTech/Payments and design thinking and will be responsible for supporting projects based on human centered design methods and working across functions (e.g., design, technology, products, etc.). The role requires the person to be comfortable with ambiguity, developing solutions that begin with the customer and rapid iterations of prototypes to deliver customer experiences that are simple, powerful, and exceptional.  The role also requires the person to be comfortable and charismatic in front of clients. In addition, he/she will need to play a critical role in project management and strategy for the full lifecycle of product development - from ideation and working through to pilot processes which may require them to wear many hats (e.g., marketing, customer support, operations, reporting, etc.) He/she will bring prior experience in hands-on development of solutions, UI and prototypes, and a close knowledge of developments in consumer and payment related technology. He/she is creative and hands-on, has a bias for action and is able to inspire others with their vision. Lastly, the person should be a “SWAN” – someone who is smart, ambitious, works-hard and is nice!


  • Manage work streams within integrated teams of Product, Design, and Engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., minimum viable product, rapid development, A/B testing and iteration

  • Demonstrate in-depth knowledge of Visa’s capabilities and be able to apply them to clients’ business problems in order to actively engage with clients to co-develop meaningful solutions to address their business challenges.

  • Design, lead and facilitate client workshops then synthesize insights into defensible visions, frameworks, and concepts using human-centered design and lean start-up processes.

  • Rapidly convert ideas into working prototypes, mashing together solutions/capabilities that exist within Visa or externally

  • Use business as a lens to inspire fellow designers about new possibilities by sharing innovative business models and product offerings with your teams.

  • Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients’ expectations, demonstrating new methods, capabilities, and mindsets.

  • Work closely with Internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication

  • Drive coordination with core product teams to enable commercialization

  • Develop processes to support pilot programs including articulating the objective of the test, identifying and implementing operational support, defining and implementing reporting needs and tracking/reporting/summarizing results

  • Articulate the possibility, viability and feasibility of product recommendations

  • Create business cases and models using Visa data and external research to support the development of new products, services, solutions, and features

  • Conduct in-depth market testing using various qualitative research methods

  • Complete large research projects to develop Visa’s point-of-view for the future of specific segments and technologies and turning them into “set plays” of repeatable processes Visa can utilize with clients

  • Conduct and lead client engagements with stakeholder managers representing Visa and our innovation Point-of-View to clients, industry leaders, and internal product managers.



  • BA/BS required; MBA a plus

  • At least 5 years of relevant work experience

  • Experience in payments or FinTech

  • Experience with design thinking/human-centered design methodologies

  • Experience in digital product development and management a plus. Specifically,  experience in mobile, web and IoT application development and experience design

  • Experience and knowledge of Agile (Scrum) project methodology and practices

  • Experience in a data driven and/or business strategy role (eg consulting/investment banking)

  • Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing

  • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

  • Proven ability to work on complex and often ambiguous problems, to drive results

  • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

  • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time


Additional Information

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