Network Support Engineer

  • Highlands Ranch, CO, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The global network operations (GNO) team supports all network operations for Visa Inc., including incident, change, problem management and continuous improvement. Within the GNO team, are sub-specialties in wide-area-network (WAN), data-center-network (DCN) and network traffic- management.

Job Scope

This is an individual contributor role responsible for identifying and resolving issues of advanced complexity. This position is at a high professional level and requires strong execution and analytical abilities. This role works independently and receives minimal guidance.


•Participate actively on carrying out network related changes and troubleshooting and resolving complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
•Respond to and resolve IP network issues within the timeframe of severity level agreements
•Observe and identify trends of recurring problem and provide resolution to prevent recurrence
•Deploy client solutions and network design implementations
•Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
•Take initiative to proactively discover potential network impacts and resolve issues in the shortest time frame
•Participate actively on problem resolution and root cause analysis
•Deploy and document changes in accordance with problem and change management process
•Communicate to customers, resolution and root cause resulting from the outage or service interruption
•Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
•Ability to write fluently and communicate to senior management in non-technical terms
•Ability to mentor other GNO staff to improve overall team capabilities
•The position requires on-site support on weekends on a rotational basis



•Bachelors/Degree or equivalent experience; typically requires a minimum of 3-6 years of experience in network support/administration.
•Current CCNP, or equivalent, qualified with related professional experience is preferred
•Have strong technical problem determination ability, exceptional system implementation, installation, and disaster recovery planning and ongoing administration experience.
•Broad knowledge and background on TCP/IP, MPLS, BGP, WAN, and LAN.
•Good working knowledge on Cisco 65xx/72xx/76xx, Nexus 5k/7k, Bluecoat proxy, ACE & F5 load balancer
•Sound understanding and working knowledge of routing protocols such as BGP, EIGRP and OSPF.

  • Knowledge of Python, Ansible and other network automation tools.

  • •Have a positive and never-say-die attitude. Going beyond what is expected to bring about good result for the team
    •Experience in an application hosting or data center environment.
    •Experience maintaining highly available and highly secure networks.
    •Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions.
    •Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills.
    •Sound planning, organizational and problem solving skills.
    •ITIL certification preferred.
    •Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects.
    •Ability to convey network concepts and issues to both technical and non-technical audiences.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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