Sr. Implementation Analyst (Endpoint) – Client Services

  • Kyiv, Ukraine, 02000
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

POSITION SUMMARY

This position serves as Senior Project Manager for endpoint implementation services provided to Clients (Banks). The role manages the efforts of Visa technical resources working with Global network provisioning teams to implement new and add-on Visa endpoints, and connections into Visa network for Clients.

 

JOB SCOPE

This is an individual contributor role responsible for working with Visa Clients (banks) to achieve the timely and error free implementation of new or updates to existing Visa endpoints. This role works across a breadth of internal and external stakeholders to achieve the stated project objectives. This role works independently and receives minimal guidance.  If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.

 

RESPONSIBILITIES

  1. Provide endpoint project management support to Visa client institutions and processors in assigned region to ensure customer expectations are exceeded.

  2. Understand client’s technical connection requirements and business priorities; develop solutions and represent them to internal stakeholders.

  3. Facilitate new connection installs and maintenance requests with zero or minimal client impact.

  4. Manage non-routine, complex endpoint install and change requests, as well as short term tactical and strategic customer initiatives.

  5. Prepare and maintain detailed project plans, status reports, and issues logs.

  6. Identify, troubleshoot, and resolve endpoint project related connection issues.

  7. Responsible for monthly endpoint billing and reimbursements as necessary.

  8. Report endpoint project accomplishments and deliverables to management on weekly or monthly basis.

  9. Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.

  10. Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.

  11. Coordinate internal resources to ensure delivery on commitments.

  12. Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.

  13. Proactively identify opportunities to improve endpoint project management process quality or efficiency.

Qualifications

EDUCATION

Bachelor’s degree in Computer Science, Information Technology, Engineering or a minimum of 5-7 years’ experience in a technical support role in software or financial services.

 

KNOWLEDGE / EXPERIENCE

  1. Strong working knowledge of Visa network including client connectivity to Visa network would be an added advantage.

  2. Knowledge and understanding concepts of networking with client-server architecture.

  3. Excellent time management, organization, and planning skills a must.

  4. Able to set priorities, influence others, manage customer expectations and multi-task under tight deadlines.

  5. Ability to synthesize and translate complex technical issues and apply to business solutions.

  6. Demonstrated success in customer relationship management.

  7. Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to prioritize effectively and multi-task under deadlines.

  8. Excellent verbal, written, presentation and interpersonal skills are required.

  9. Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).

  10. Team player and able to work effectively in cross-functional teams.

  11. Strong project management skills required.

  12. Demonstrated ability to articulate complex technical terms or processes into business language, to motivate clients and guide them through Visa’s endpoint connectivity and system specifications.

  13. This position requires off scheduled work including late evenings / weekends in support of client and company configuration changes and associated post-production validation.

  14. Fluent English is requred. 

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