Systems Engineer, Senior Global Endpoint Operations
- Ashburn, VA, USA
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Provide Installs, Moves, Additions, and Cancels (IMAC) project management, technical advice and support to Visa Client institutions and processors to ensure customers expectation are exceeded. Global Endpoint Operations manage the Endpoint Systems that connect the Visa's Client globally to VisaNet for transaction processing, clearing and settlement. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization. The team is responsible for all technical aspects of the endpoint lifecycle from project initialization.
Disciplined in detailed documentation and reporting of projects plan, project status and issue logs. Timely and accurate updating of Project Tracking System records and maintaining Global Inventory records
Create and test implementation scripts for vendor's field engineers and support team for installation and activation
Perform remote system Installation with on-site vendor engineer support, configuration and lockdown of Visa Endpoint servers
Proactively work with Global Support groups and/or client or vendors to provide flexible and nimble solution for client issues and resolve system problems quickly
Timely escalation of critical situations and any likely project risk that can impact project delivery scheduled to Director and 3rd Level support team
Ensure that all server deployment follow Visa security guidelines and report any non-compliance
Able to communicate and work cordially in global team with teammate from different culture and in time zone
Work closely with both Support and Project team to ensure best-in-class delivery of solutions and support to Visa client
Participate as a member of an on-call rotation to support multiple systems during off-hours
Work evenings and weekends as needed
Provide weekly reporting for CMDB and BASE II record
Act as Change and Viper Coordinator to ensure all incidents and changes are in compliance to ITIL and ServiceNow
Act as Inventory Record Coordinator to ensure accurate and timely update of inventory
Act as lockdown coordinator to ensure all servers going into productions are locked down and pass OAC
Bachelor's degree in IT, CS or related field
Foundational Project Management Certification
2 ITIL Practitioner Certification
Shell Scripting, HTML, Programming or Scripting Language experience
Understanding of XML, JSON and XSLT
Encryption Security Technology like SSL and IPSEC
Three (3) years working experience in IT Operations and Delivery
Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime
Outstanding customer service skills and a dedication to the customer service experience.
Must exercise a reasonable amount of independent judgment under minimum supervision
Ability to assess and analyze technical situations and provide viable alternatives
Ability to write and speak in a second language Japanese or Spanish will be an advantage
A keen interest to learn new skills and technology either through online resource or class training
Project Coordination Experience
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.