Senior Director, HR (MENA)

  • Dubai - United Arab Emirates
  • Full-time

Company Description

Visa is one of the top 50 most admired brands in the world. It is recognized as a leading employer and can be found on the lists of: The World’s Most Innovative Companies, The World’s Most Respected Companies, The World’s Most Ethical Companies, America’s Best Employers and The World’s Most Valuable Brands, to name a few.

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description


Lead our people business acting as an influential Business Partner providing consultative and advisory service to General Managers and functional heads. Develop and drive a talent strategy, objectives and programmes enabling employees to attain their business objectives. Responsible for providing coaching to managers on HR, people and organisational matters. Influence the development and delivery of the HR strategy through working as a collaborative member of the HR team. Reporting to the SVP, Human Resources, Central Europe, Middle East & Africa.

Principle Responsibilities/Key Results Area

Business Partner:

  • Responsible for the provision of human resources expertise to business divisions/offices in all aspects HR including employee relations, performance management, talent management, reward and workforce planning.

  • Ensure that human resources policy and advice to client groups is in accordance with employment law, Visa strategy and best practice.

  • Advise, support and train managers on addressing and dealing with employee related issues in order to maintain good employee relations. Implement ER related policies (e.g. flexible work requests, disciplinary, grievance, retrenchment etc.).

  • Advise clients with the development of organisational design and enact upon it through effective change management.

  • Work with clients to build high performing teams (real, virtual, matrix, cross-functional etc.)

Talent Management

  • Design and implement programmes that build the capabilities required to delivery upon business strategy and objectives.

  • Facilitate global employee & leadership assessment and development initiatives.

  • Assist in the implementation of reward education including pay review, benchmarking; and performance related pay and reward.

Workforce Planning & Resourcing:

  • Work with clients to create and manage a workforce plan and in partnership with Talent Acquisition, recruit to this.

  • Assist with advice on contracts of employment for employees, including ex-pats, overseas ‘local’ employees and relocations.

  • Work with outsourced providers on the above. Ensure cost effective provision of a high quality resourcing service

  • Participate in the selection process as appropriate

  • Manage the orientation and induction process for new hires

  • Drive the Employment Equity, BBBEE, and Skills Development agenda in South Africa

Strategic Nature, Management Accountability, & Scope

  • Actively participate in developing HR strategies, objectives, policies and programmes.

  • Provide strategic thinking to solve business challenges combined with excellence in tactical execution of solutions.

  • Effectively collaborate and engage with global, regional and functional colleagues on deployment of HR projects and developments e.g. performance management, organisation design

HR Decision Support / Administration

  • Ensure HR administration support is provided in effective and timely manner. Minimise bureaucracy whilst providing control and compliance.

  • Leverage data analystics and insights to enable decision making for leadership and within HR

Decision Making & Complexity

  • Work with global HR teams, in particular functional and other regions HRBPs, to ensure effective matrix management of assigned business divisions

  • Advise on local matters whilst seeking to ensure HR and business objectives are effectively implemented

  • Manage assigned business divisions within complex geographical legislative environment

Reporting Relationships & Interactions

  • Critical relationships with regional HRBP team and HR functional teams (resourcing, talent management, reward, operations) and Global HRBPs of assigned client groups

  • Daily interventions with senior management within assigned (client) business divisions/offices and their staff

  • Key relationships with Corporate Communications and Legal teams


Key Competencies

  • Ability to deal with ambiguity and complexity

  • Self-starter who drives for high performance with a servant leadership mindset

  • Experience working in complex organisations (matrix, cross cultural, cross geographical)

  • Strong communication skills to effectively articulate context, data and the business case

  • Ability to balance employer and employee advocacy

  • Manages work with both a project management and consulting mindset

  • Achieves demanding goals to a high standard

  • Strong analytical skills

Required Experience (education, skills - professional/technical/business)

  • 10 or more years HR generalist experience and technical competence

  • Experience in an international company

  • Strong understanding of and ability to interpret local employment law

Preferred Experience (education, skills - professional/technical/business)

  • Experience working in one or more of HR centers of excellence such as workforce planning, talent acquisition, talent management, reward, organisation design

  • Relevant HR accreditation/ tertiary qualification

  • Regional Language skills

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