The System Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms and Core Systems applications in a multi-data center environment. The daily duties include: monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities.  The System Analyst must be a team player, possess excellent communication skills, have the ability to multitask, and prioritize issues that need immediate attention.

Job Summary:

The System Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms and Core Systems applications in a multi-data center environment. The daily duties include: monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities.  The System Analyst must be a team player, possess excellent communication skills, have the ability to multitask, and prioritize issues that need immediate attention.

Principal Duties and Responsibilities:

• The analyst is responsible for Level 1 and Level 2 management and recovery of the Visa’s Core batch applications and services which include:
  • Taking corrective actions to recover failed jobs and ensure batch processing is executed on time.
  • Monitoring batch processes and addressing issues to meet SLAs.
  • Escalating appropriately based on documented processes.
  • Documenting all issues following standard ITIL Incident and Problem management processes.
  • Preforming Change reviews, executing change tasks, and coordinating change activity as needed.
  • Following all defined processes, procedures and standards.
  • Defining and updating all team documentation including the daily shift handover.
  • Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing.
  • Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems. When necessary take preventive actions.
  • Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces.
• Working knowledge of Unix, Linux, Windows, z/OS and Tandem Non- stop operating systems.
• Strong working knowledge of one or more enterprise batch scheduling solutions (Example: ESP)
• A strong ability to understand the Visa applications, associated batch flows and the services they provide in relation to the service levels and impacts to Visa’s customers.
• Working closely with the Application Support, Development, and engineering groups to implement corrective measures and offer solutions where applicable.
• The ability to multi task, analyze and diagnose complex issues when working with various support groups.
• A strong understanding in Incident, Problem and change management per the ITIL process.
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills.

Key Performance Indicator

• Technical staff member with general software configuration and troubleshooting skills.  Includes (but is not limited to) z/OS, Linux, Unix, and Windows Systems
• Proficient in utilizing an enterprise scheduling solution (Example: CA – ESP) to monitor and manage batch processing.
• Demonstrated strong ability in resolving routine problems with job failures, issues with Job schedules, and common script failures within technical areas of responsibility, following documented handling procedures.
• Ability to work independently and as part of a team.
• Ability to handle pressure and difficult situation in a professional manner.
• Performs Incident, Change and Problem Management in accordance with documented guidelines.
• Be able to respond / action escalation utilizing our knowledge base within Incident tickets, websites, and documented process/procedures.
• Ensure all issues are tracked and resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occur.
• Strong ability to apply problem-solving and technical skills.
• MS Office Proficiency

Experience

• 7+ years as a support analyst function in a multi-data center environment.

Technical Knowledge:

• Experience in working with various technical teams which include application support, development and engineering teams.
• Strong understanding in Incident, Problem and Change management per the ITIL process.
• Operational knowledge on CA-ESP, CA-DSeries, Netcool Alerting Tool, Service Now Ticketing Tool
• Working Knowledge of MVS, Hadoop, Windows, Linux, and Unix platforms in a multi data-center environment
• Functional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)
• Operational experience with file transfer protocols such as FTP, SFTP, Connect:Direct
• Experience on one or more programming languages such as:  shell scripting, Perl, Java, JavaScript, PHP.
• Function effectively in a fast-paced environment with multiple priorities
• Ability to work independently and to also work effectively as part of a collective team
• Strong analytical and diagnostic skills; e.g., root cause analysis
• Experience working directly with customer support to solve technical problems
• Must have a strong commitment to execution, follow through and timely communication
• Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
• Good organization skills. High level of attention to detail

Others:

• Client and customer service skills
• Team Player and a good listener
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills.

Education:

• 4+ years of education or equivalent on the job training in a similar environment

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. All your information will be kept confidential according to EEO guidelines.