Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, and transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

• Develop, Design, and Manage the user experience team for Consumer, Merchants and Developers across Visa digital payments solutions
• Oversee the team that creates effective UX designs based on business requirements, delivering end-to-end user experience solutions for multiple products and platforms - from concepts, detailed wireframes, prototypes, to visual design comps, and detailed design specifications
• Define the overall UX strategy and vision for our digital client experience across all channels, aligned with our broader business strategy. 
• Leadership - Advocate for an integrated, consistent UI throughout all our product experiences. 
• Develop and drive the process of User Centered Design within Visa Digital solutions
• Actively engage in strategic planning and company / cultural leadership.
• Work with executive team to promote UX best practices within the whole organization  
• Foster a deep and rewarding collaboration with the Product Managers, Engineers, Marketers, and align the product development strategy with target audience needs, brand positioning and business goals
• Provide and translate insightful data to understand our customers needs through research, interviews, testing, collaboration, brainstorming
• Capture, develop, and deliver ideas/processes that can help our patent portfolio
• Be an advocate for our customers

Basic Qualifications

·       Experience with User Center Design, process; planning, discovery, and documentation, plus the related fields; research, prototyping, interaction, user testing, branding, design, and production

·       Excellent leadership, strategic/analytical thinking, communication, problem solving, influencing, and interpersonal skills

·       Experience and understanding of Product Management and the agile process

·       Superior relationship-building, communication and negotiation skills within cross-functional teams, including specific examples of successful working relationships and processes with product management and engineering

·       Excellent written and oral communication skills

·       Demonstrated knowledge in computer and mobile platforms (Apple and Android)

·       Minimum of Bachelor’s degree or equivalent

Preferred Qualifications

·       15+ years in related professional work with at least 7+ years managing user experience teams

·       Experience in consumer payments or e-commerce is preferred

·       Visionary with strategic mindset who can partner with others to execute the strategy

·       Successful experience in building teams, goal setting, coaching, & developing individuals to achieve targeted results

·       A portfolio of innovative, practical and inspiring work

·       Proven ability to work independently, provide guidance and direction to help others attain their goals

·       Advanced degree in HCI, Human Factors, Interaction Design, Cognitive Psychology, Cognitive Science, or related fields

General Work, Physical and Travel Guidelines 
•    Incumbent must make themselves available during core business hours.
•    This position requires the incumbent to travel for work 5-10% of the time
•    This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
 

All your information will be kept confidential according to EEO guidelines.