Scrum Master

  • Foster City, CA, USA
  • Full-time

Company Description

Merchant and Acquirer Processing (MAP) is a Product Development (PD) Group within the Visa Technology Team. This group is responsible for building leading edge full-service Payment Solutions for our customers by combining global payment processing, fraud management, payment security and reporting systems. We are a group of bright, motivated engineers and technical managers excited about building the next generation of Payment products that will drive e-Commerce, mobile-Commerce as well as POS businesses for our customers.

Job Description

Our Scrum Masters are highly visible leaders, building bridges across Visa to ensure projects are effectively developed, integrated and deployed with quality and on time delivery into our production systems. Our Scrum Masters also coach and mentor teams to deliver critical, customer facing, enterprise class software development projects while continuously growing and improving!

Major Job Duties and Responsibilities : 
• Facilitate daily stand-up meetings, reviews/demos, retrospectives, and other Scrum ceremonies.
• Facilitate discussion and conflict resolution. 
• Ability to track and remove impediments for the team as quickly as possible. 
• Watch and Maintain the quality of Production Tickets. 
• Ensure early and often communication within team and clear visibility with stakeholders. 
• Influencing habit changes that increase team performance at a sustainable pace 
• Ability to shield the team from outside distractions and interferences 
• Organize effective core teams and build necessary collaborations with business stakeholders, operations and implementation teams 
• Lead and coach team in growing its Agile maturity 
• Coach team members to understand Scrum and the Agile Principles 
• Collaborate with the internal teams to fully understand business requirements and desired business outcomes with respect to production issues 
• Work with product owner to ensure a well-groomed Product Backlog at all times 
• Work with Operations group to follow up on any pending tasks related to Production Issues. 
• Meet with department heads, managers, supervisors and others, to solicit cooperation and resolve problems 
• Demonstrate ability to influence Product Development and Management teams to improve product features and supportability of a product offering by identifying problems and suggesting and/or driving implementation of fixes or features. 
• Work as independent contributor mostly and as a team lead if needed by providing guidance to other team members when required 
• Ability to tackle difficult issues and handle strong personalities. Must excel at decision making, conflict management 
• Develop metrics and reports using Rally/Excel and other tools to help the team understand its health and progress and to set goals 
• Develop metrics and reports using Excel and other tools to help/summarize executives with Production related issues

Skills :
• Verbal and written communication skills, problem solving and interpersonal skills(Required) 
• Ability to work independently and manage one’s time
• Experience leading and working effectively with cross-functional groups.  
• Knowledge of business and management principles involved in strategic planning and resource allocation
• Knowledge of computer software like Java, SQL etc.
• Hands on experience on MS Office, Jijra , Rally etc.


Qualification :
• Bachelor degree in a technical field such as computer science, computer engineering or related field required. 
• MBA or other related advanced degree preferred. 
• 8+ years’ work experience in program management and/or strategy consulting roles 
• Excellent program management and organizational skills; including proven track record of managing multiple, complex projects 
• Ability and comfort interfacing with senior levels of management, employees at all levels and customers internal and external to Visa 
• Demonstrated efficacy in using insightful judgment, managing conflict, fostering open communication, and building collaborative working relationships with diverse stakeholders 
• Proven skills in translating analytics output to actionable recommendations, and delivery 
• Experience in presenting ideas and analysis to stakeholders 
• Ability to tackle difficult issues and handle strong personalities. Must excel at decision making, conflict management 
• Outstanding, proactive communication skills – written, verbal and more 
• Highly motivated, self-directed team player 

Responsibility level :
• Exercises independent judgment with direction from supervisor 

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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