Reporting Systems Analyst

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity.  Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Seeking a System Analyst to work in the Distributed Systems, Operations and Engineering Application Support Team. The candidate will be responsible for managing and maintaining critical 24*7 applications. You'll be working in a fastpaced environment and will be a liaison between the Product Office/Clients and Product Development. You will also be working closely with infrastructure, security and other teams as required. Responsibilities would include:

  • Application Support for applications and services at Visa
  • Change, Incident and Problem management according to Visa guidelines
  • Participate in change planning, deployment and review
  • Monitor incident queues, troubleshoot issues and lead conference calls with other groups to mitigate impacts
  • Determine root cause of issues and document it in the appropriate system
  • Project management for Information Technology initiatives
  • Participate in on call rotation as assigned by manager
  • Facilitate and attend meetings for Business and Information Technology initiatives
  • Write and maintain programs and scripts to achieve Information Technology objectives
  • Provide 24/7 support as needed and work with offshore teams to facilitate around the clock support for applications and services

Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Engineering, Computer Information Systems, or related technical field, followed by five (3) years of work experience
  • Knowledge of production support processes, including incident/change/problem management
  • 3 years of experience with Java, J2EE1.4, HTML, XML, XSL, JavaScript, Servlet 2.4, JSP 2.0, Struts 1.2, Spring 3.0, DB2 database, and Hibernate 3.0
  • SOAP and REST Based Web service experience
  • 2 years of experience with WebSphere, TCServer, Apache Web Servers, MVC framework, IIS, and IBM-IHSweb server
  • 2 years of experience with WebSphere, TCServer, Apache Web Servers, MVC framework, IIS, and IBM-IHSweb server
  • Experience with BI Tools,Big Data/Hadoop,Kafka,Solr etc.
  • 1 year of experience with file transfer protocols, either: FTP, SFTP, or Connect Direct
  • Experience with UNIX and Windows OS
  • Advance Database Experience with SQL skills (DB2, MSSQL, MySQL)
  • Application server/Web server
  • 2 years of experience in Production support working in a globally distributed team
  • Software Versioning Tool Experience
  • Experience with Splunk
  • Experience with Card and transaction domains
  • Experience with ITIL and Service Management Tool like Asknow, etc.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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