Director, Customer Engagement Consumer Product & Engagement, AP

  • Full-time
  • Job Family Group: Product Development

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Customer Engagement team is part of the Consumer Product group for Asia Pacific, one of Visa’s most dynamic and innovative regions.  The team’s primary focus is to re-design Visa’s engagement (loyalty) capabilities into digital platforms and end-to-end consumer experiences that will drive client preference for Visa as a strategic partner and enabler of superior value propositions for the digitally-enabled consumer. 

This role requires a broad set of skills to be successful including thought leadership, contemporary knowledge of customer experience practices, a strong data driven aptitude, technology capable and the ability to work with a team of experts and cross-functional partners to deliver on business objectives and revenue targets.

As a key member of this team, you will have the responsibility for leading the go to market & commercialization of Visa’s Customer engagement products & solutions for the Asia Pacific region to meet Client needs. You will become fully aware of Visa’s existing products and emerging capabilities in order to proactively lead conversations with potential clients, be adept at negotiating business terms, creating business requirements to feed into technical builds and coordinate with internal partners to set up for successful client onboarding.  To be successful, this individual will work in close collaboration across the entire Visa organization to serve Visa’s traditional and non-traditional clients. 

Visa is looking for a self-starter who has in-depth digital product solutions experience with a proven record of success in working with Clients to solve their challenges and pain points with customer engagement & loyalty products in fast-paced environments and demanding timelines. Who has experience working in a matrixed structure and adept at collaborating with cross-functional teams to deliver best solutions for our clients. 


Responsibilities
• Participate or lead client facing engagements on loyalty in the Asia Pacific region with Visa clients to maximize benefits Visa provides through our Customer Engagement products, specifically focusing on card-linked services
• Drive business term negotiations and contract development with potential clients
• Work with each market to create a GTM (Go-to-Market) plan, sales pipeline and customized sales materials
• Create business requirements on engagement solutions to feed into solution enhancements or new builds
• Creatively bring various capabilities together to create turnkey solutions to solve client pain points and challenges
• Work with new or existing 3rd party partners to create solutions to enhance Visa suite of engagement capabilities and solutions.
• Keep abreast of market and competitor trends through research, industry knowledge to drive thought leadership and explore new technology to enhance existing Visa solutions.
• Manage initial steps of the implementation process
• Guide development and ongoing enhancement of necessary client-facing materials
• Coordinate efforts with Visa’s Global Loyalty Team, Implementation Team, and Account Management to facilitate successful client onboarding and delivery
• Collaborate with Legal, Privacy, Finance, Local markets, CRMs, and other key internal stakeholders

Qualifications

• 12+ years of experience, including 6+ years of experience in business development
• Bachelor's degree from a top-tier university. An MBA/MS is a plus.
• A self-starter with a bias towards action
• Advanced communication skills with the ability to influence across all levels of an organization
• Exceptional influencing skills and business acumen – thinks strategically to influence and drive tactical execution
• Deep understanding of the consumer loyalty landscape and how to apply this to the evolving digital payments world.
• Possess strong understanding of technology and technical design, including some operational processes
• High proficiency in creating and delivering sales materials (e.g. PowerPoint)
• Creativity and resourcefulness to overcome unexpected roadblocks
• Financial services and/or payments industry experience is a plus
• Ability to converse in other language besides English (Asian language preferred) is a plus
• International experience a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

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