Senior Program Manager, Client/Key Initiatives

  • Full-time
  • Job Family Group: Management

Company Description

Position Location: Foster City, CA; Bellevue, WA; or, Austin, TX

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

 

Job Description

The Director - Sr. Program Manager will be an integral part of our Product Operations team, responsible for managing multiple the client/key initiative engagements to ensure superior communication and delivery.  In this role, you will be responsible for managing a cross-functional engagement that includes direct client interaction, client enhancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects.   Responsibilities will include, but are not limited to, coordination of the following lifecycle activities:  client sales, project requirements, project build, training, legal, and client status.  Additional tasks include providing regular status reporting, client roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Sales Relationship Managers, Product Managers, Product Development, Marketing, Sales, and Customer Service, Client Project Lead, and Visa cross-functional teams in a Global environment.  The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision.  He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.

Qualifications

Basic Qualification

  • 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

  • 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

  • 10+ years’ experience as project manager, delivering complex system integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.

  • Experience in a professional services / consulting role is highly desirable; Strong customer service skills are required

  • PMP  or Agile certified with current credentials.

  • Experience in Agile environment is preferred.

  • Experience with digital commerce, payment and/or Fraud management systems and industry is preferred.

  • Excellent Microsoft Project and presentation skills.

  • Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program manager.  Able to motivate staff and influence their tasks to align with organizational goals and priorities.

  • Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.

  • Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support.

  • Solid understanding of project management techniques, methodologies and best practices.

  • Self-motivated; able to work independently while coordinating activities with cross-divisional teams.

  • Team player; able to communicate with technical and business experts at all levels of the organization.

  • Solid analytical, quantitative and problem solving skills; ability to think and communicate strategically.

  • Excellent verbal and written communication and presentation skills.

Additional Information

Essential Functions

  • This role is heavily client focused and will require a consulting approach and strong client engagement skills in order to manage fortune 1000 customers with industry best practices.  
  • The Director - Sr. Program Manager will lead planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
  • Leveraging strong project management industry expertise, best practices and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
  • Establish and manage client expectations through-out the project lifecycle; follow defined scope management processes
  • Define communication plan to ensure appropriate internal and client stakeholder involvement and communication is in place
  • Report and escalate issues, with mitigation and path to resolution
  • Identify risks, perform risk analysis, effectively manage and track risks and mitigation strategies; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate; Follow defined Risk Management processes
  • Ensure that timely decision is taken to address issues and mitigate risks
  • Oversee and ensure all status materials are compiled, completed in a timely fashion and distribute project and activity status on regular basis  
  • Collaborate with Product Managers, Solution Managers, Sales, Marketing and Client Support Services to ensure complete program delivery
  • Assess existing processes and identify opportunity for improvement
  • Participate in other project related activities, as requested
  • Establish and manage direct relationship with the Client Program Lead and ensure clear and open communication across Visa and the client teams

 

Travel Requirements

This position requires the incumbent to travel for work up to 25% of the time.

 

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

 

EEO Statement

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Privacy Policy