Product Manager, Reseller Fraud Solutions
- Austin, TX, USA
Position Location: Foster City, CA or Bellevue, WA
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
CyberSource, a Visa company, is a world leader in eCommerce payment processing, risk management and security capabilities. CyberSource is launching innovative new products in the payment space. CyberSource collaborates with merchant acquirers around the globe to provide integrated acceptance solutions to clients of all sizes.
The Product Manager of Reseller Fraud Solutions is responsible for helping manage and direct CyberSource’s world-class fraud solutions tailored for our partners, either as a resold or on-behalf-of solution. Their charter will be enabling our existing suite of fraud solutions to operate at scale for our reseller partners. By working closely with regional sales, marketing, risk and product management, they will ensure the business fully supports partner needs, through all possible channels to meet changing regional requirements. The Manager of Reseller Fraud Solutions will also be responsible for driving strategic fraud initiatives and reporting progress to senior executives.
The ideal candidate will have significant experience in the payments industry, in SMB and Mid-market fraud practices and product strategy. The candidate must be a creative problem solver who works well in a highly collaborative environment, can bring structure to ideation teams, and has an ability to effectively communicate at all levels of the organization. The candidate must be able to demonstrate over time specific CyberSource risk product expertise to both internal and external clients.
Strong interpersonal skills and the ability to build great relationships generate consensus and promote excitement and enthusiasm for bridging risk initiatives and reseller priorities are critical qualities for success. This person will focus on working not only internally with product development to deliver breakthrough results, but also externally evangelizing those results to the global marketplace. Above all, this person must intrinsically be a champion for CyberSource’s risk products and promote usage within the company and to global clients. This position may require occasional travel to client sites and Visa locations around the globe.
Minimum of Bachelor’s degree or equivalent
5+ years’ experience in Product Strategy and/or Management.
Specific industry experience in eCommerce and direct responsibilities for managing the prevention of transaction or merchant (seller) fraud.
Direct, hands-on experience with development, deployment and configuration of fraud strategies within a merchant or acquirer context to meet particular fraud objectives, i.e., minimizing chargebacks, false positives or operational costs. Hands-on experience with risk mitigation tools such as Decision Manager or equivalent.
Understanding payments and fraud landscape and ability to translate product strategy into executable plans.
Proven history of managing risk-based products through phases of a product’s lifecycle – from concept through management and ultimately sunset.
Direct experience managing the design, development, implementation and maintenance of risk products for the acquiring community.
Able to build relationships and gain exposure to internal and external client leadership teams through demonstrating key domain expertise.
In-depth knowledge of Visa and CyberSource risk products with the ability to identify potential synergies gained through partnership offerings, or market gaps.
Firm understanding of consumer authentication protocols, including 2nd factor, 3d secure 1.0 and 2.0 and differences between regional and card brand implementations.
Working knowledge of statistical models, rule based fraud detection and chargeback mitigation solutions and their impact on card not present transaction processing.
Familiar with current and future government regulations, specifically with the impact and opportunities associated of PSD2 and local privacy directives
Promote Cybersource’s leadership in Acquirer risk management by delivering market leading products and services for clients
Drive product requirements and delivery for merchant fraud solutions (Fraud Management Essentials or Decision Manager) to global service providers including Payment Service Providers, acquirers, banks, resellers, and marketplace customers to enforce business policy, comply with regional regulations, mitigate seller risk, and share aggregated reporting.
Construct this new product line to run in conjunction with established hierarchy, reporting, and boarding assets to provide valuable end-to-end services and revenue opportunities.
Leverage existing CyberSource brand and risk evaluation expertise to capitalize on new markets and stakeholders.
More broadly, construct, propose and sell a robust vision for all products belonging to CyberSource’s risk management suite and evangelize that product vision throughout the global organization, Visa and with clients.
Work closely with technical product management counterparts to define feature-level technical requirements for new risk products, as well as provide support to prioritize enhancements to existing products
Work closely with global Product groups to ensure regional requirements are represented on roadmaps, dev backlogs, and prioritized accordingly.
Create comprehensive business plans including: competitive landscape, SWOT, market potential (by region), customer and financial targets, distribution opportunities, potential partner relationships, operational support, marketing and communication plans.
Help lead cross-functional core and extended business teams across Visa to understand the opportunity, review the health of the overall Risk product suite, identify opportunities for growth, address issues, propose Risk roadmap priorities and drive recommendations to company executives.
Become a “face” of CyberSource’s Risk Products within the industry, Visa, the global merchant and acquirer communities, as well as internally by representing our vision, expertise, capabilities and our market leadership position. Maintain close relationships with key acquirer contacts and end-users to proactively solicit feedback on features, functionality, services and future requirements.
Work closely with Global Sales management to understand market needs, opportunities, competitive landscape, distribution/partnership opportunities and win/loss data. Participate in strategic sales meetings to galvanize support for selling more of the product line while providing updates on new development activities, features/functions, program activities, vision, etc.
Provide challenge to and/or modifications to product constructs, if they create incremental risk to Visa. Identify and validate products that can be deployed to resolve execution issue/risk
Identify key partners and vendors, either business or technical, and lead relationship management and contract negotiation. Ensure cost structures enable competitive pricing for feature/function additions.
This position requires the incumbent to travel for work 10% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.