Client Engagement Director

  • London, UK
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.


Job Description

Visa is a premier payments technology company with a global network connecting thousands of financial institutions with millions of merchants and cardholders every day. As part of the Merchant Digital Products organization, the CyberSource Global Services Team drives tangible, impactful, innovative and intelligent payment solutions and results for Visa marquee and strategic enterprise accounts worldwide.


As an Engagement Manager, you will have primary responsibility for managing a specialized cross-functional and matrixed team working to support our global strategic clients. This role is execution-focused and requires strong partner advocacy, while overseeing product development and influencing product roadmaps within the broader CyberSource organization. 


Engagement Managers, working in cooperation with sales, relationship management, program management, product owners and technology development are responsible for bringing innovative payment solutions to market to help differentiate Visa’s strategic partners, enable our sustained revenue growth and extend our product offerings to increase customer value, and strengthen overall account relationships.


Success in this role requires industry-leading expertise in understanding and explaining the evolving payment ecosystem, product development and delivery as well as partner advocacy and management.


Regular travel to partner locations and the United States of America will be required.



  • Help define and manage partner needs – Use in-depth understanding of partners’ strategic objectives and payment solution priorities to facilitate effective product development of go-to-market solutions

  • Deliver payment solutions actively manage and report on all aspects of product management, anticipating timeline and delivery quality challenges in order to provide effective risk mitigation strategies

  • Influence Product Features/Roadmap – coordinate with peers and co-workers to identify and facilitate broader adoption of new partner functionality in product roadmaps

  • Cultivate Account Relationships – strengthen and deepen strategic relationship with partners by successfully providing payment solution thought leadership and market delivery


Minimum Qualifications

  • Quantitative-focused bachelor’s degree in Business, or Computer Science or similar bachelor’s degree, MBA a plus?

  • Demonstrable  professional consulting experience managing demanding clients with considerable enterprise delivery experience

  • Demonstrable experience in a product management, ideally using multiple software development methodologies

  • Payment industry domain expertise

  • Strategic analysis background in financial services and/or emerging technologies

Demostrated Ability:

  • Manage customer expectations and able to negotiate and influence internal and external stakeholders at all levels

  • Strong oral and written communication skills, business development, product development, and relationship management skills are essential.

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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