Director Merchant Risk Engagement, North America

  • Foster City, CA, USA
  • Full-time

Company Description

Visa USA is a Visa company. Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The candidate will support the Senior Director for Merchant Risk Engagement, North America in the implementation of the U.S. security roadmap, including its policy development and tracking of associated work streams. They will be responsible for enhancing merchant client and broader industry engagement on Visa risk initiatives, services and products. Success will hinge on providing differentiated value to clients while effectively reducing the impact of fraud, security threats and overall risk across the Visa payments ecosystem.   

Key Accountabilities

·       Build and execute project plans to support various strategic initiatives of the US security roadmap. Champion and integrate these initiatives across key business stakeholders, including NA Sales and Product. 

·       Analyze global fraud data to determine areas of opportunity for enhancing risk and fraud controls

·       Develop engagement plans for key merchant and acquirer partners to support Visa risk priorities and reduce malicious activity in the payments ecosystem

·       Meet with prospective partners and influence merchant clients to align with Visa’s risk strategy and optimize usage of risk tools and services.

·       Conduct industry research on payment security trends to drive Visa’s security strategy

·       Drive the adoption of risk products, secure technology and industry best practices to control Visa fraud levels within the US market 

·       Partner with the Global Risk organization to share threat information and collaborate on the development of coordinated solutions

·       Create content to educate industry stakeholders on payment ecosystem threats and how to protect themselves.


  • 10+ years of experience in payments, strategy, fraud management, and/or public policy; client-facing experience required; 12+ years preferred.
  • Recognized expertise in developing risk or security strategies; experience building partnerships with external fraud management teams.
  • Bachelor's degree in relevant field required; MBA preferred.
  • A proven track record of success in fast-paced environments with demanding timelines.
  • Demonstrated thought leadership and the ability to think creatively to solve unstructured problems.
  • Excellent interpersonal skills and experience establishing strong working relationships across different functions and organizations.
  • Strong presentation skills and ability to communicate clearly at all levels of management, including interaction with executive decision makers, both verbally and in writing.
  • Comfortable working with large amounts of information and data.

Additional Information

All your information will be kept confidential according to EEO guidelines.

“This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.”

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