Release Manager (REF16880H) - Visa Digital Developer Platform (VDDP)

  • Austin, TX, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Release Manager is responsible for driving various teams, both internal and external, to deliver product development features to the market on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and managing the software development life cycle from inception to production launch and post production support. This position requires a strong program manager familiar with the challenges that typically confront technology projects, limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders.   

  • Manage Deployment/Release windows both Production and Non-Production environments
  • Collaborating across global business and technology organizations, providing sound analysis and change leadership. Building and maintaining strong internal customer relationships is essential as this position will work with Business   
  • Partners, internal staff and system integrators on a daily basis to ensure quality assurance is performed in alignment with global initiatives and requirements across the enterprise.
  • Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology.
  • Provide governance and technical guidance on software components registered for certification and release vehicles. Need to have detail understanding of web applications, database, and infrastructure and configuration   management to provide risk analysis on release provided to product team on business decisions.
  • Drive implementation of tested system changes with global distributed teams to determine priorities, schedule new builds and releases, and maintain the environment / build planning
  • Drives improvement opportunity session with senior stakeholders related to release management, configuration management, release engineering, environment management, and security management.
  • Provides problem resolution support, specific to systems and server issues; identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.
  • Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.
  • Develop and maintain a high degree of system knowledge of the products.
  • Responsible for managing distributed teams across multiple regions and product areas
  • Leads project teams to achieve milestones and objectives, leading global teams at distributed locations preferred
  • Interfacing with external business stakeholders.

Qualifications

Basic

  • Bachelors/Degree in Computer Science from an accredited college or university and/or relevant experience
Preferred Skills
  • 10+ years of experience with at least 2 years related to program, project and release management/engineering
  • Experience in Deployment management; both Production and Non-Production Systems
  • Has at least 2 years of experience in a leadership role
  • Proactive, innovative, collaborative, and driven to achieve results
  • Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting.
  • Must have experience with SCM tools (GIT, JIRA, WIKI, BAMBOO, JENKINS, BUILDFORGE)
  • Proven ability to make sound Risk Management decisions balancing a low tolerance for risk with the need to deliver complex business solutions
  • Good communication skills: written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience

 

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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