Sr. Technical Writer

  • Foster City, CA, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

create client-facing documents that help customers set up and use our products and services. 

Job Description

We are seeking a Senior Technical Writer to join our Information Development team.  At CyberSource, a Visa company, our product documentation is a core component of our customers’ experience. Technical writers create client-facing documents that help customers set up and use our products and services. 

Successful candidates will thrive in a fast-moving environment, while demonstrating flexibility, self-motivation, and a willingness to contribute to a dynamic team. Strong interpersonal skills, excellent technical writing, and editorial knowledge are required. In addition to these skills, this position requires expertise in authoring, online help, and web publishing tools, with strong knowledge of single-sourcing strategies and solutions.

Qualifications

Minimum Qualifications

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree

Preferred Qualifications

  • Experience writing in a structured authoring environment, preferably with FrameMaker.
  • Experience documenting terminal devices, set up, and configuration.
  • Be able to coordinate sharing files between a small writing team, and taking assignments from a lead writer.

QUALIFICATIONS

  • Research and document new and updated features for CyberSource’s products.
  • Develop new documentation as needed and maintain/improve existing documentation.
  • Attend project meetings, create schedules, and report progress on a regular basis.
  • Become a subject matter expert in assigned product areas.
  • Collaborate with developers, designers, product managers, and customer support to ensure accuracy and quality of documentation to contribute to a positive user experience.
  • Work collaboratively with the department editor to achieve highest quality measurements.
  • Understand and adhere to department style and process guidelines.
  • Understand product development methodologies in an Agile environment.
  • Foster and maintain positive working relationships with other team members and key stakeholders.
  • Efficient using Adobe applications and tools.
  • Knowledge of, or experience with, e-Commerce applications or the payments industry.
  • At least 8-10 years of experience as a technical writer with strong tool/production expertise.
  • Advanced skills authoring with FrameMaker, both unstructured and structured.
  • Experience using Adobe products, ideally, AEM as a CMS.
  • Experience creating and modifying simple graphics and images.

Essential Functions

  • Understand and adhere to department style and process guidelines
  • Understand product development methodologies in an Agile environment
  • Foster and maintain positive working relationships with other team members and key stakeholders

Preferred Qualifications

  • Experience writing in a structured authoring environment, preferably with FrameMaker.
  • Experience documenting terminal devices, set up, and configuration.
  • Be able to coordinate sharing files between a small writing team, and taking assignments from a lead writer.

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

 

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