Sales Platform, Senior Product Owner
- Foster City, CA, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
We are looking for an experienced Sales Platform, Senior Product Owner to play a critical role in defining and delivering the next generation of Visa’s sales enablement software. You will be joining a team of sales platform product leaders whose goal is to introduce new technology solutions that improve the sales effectiveness of our global sales teams. We want to improve every aspect of our sales process to create a frictionless environment to support how we engage with our customers and sell Visa solutions that help our customers drive more revenue, reduce risk, and decrease costs.
We will give you the opportunity to own your product capability from conception to delivery. You will be expected to drive innovative solutions and embrace a high performance culture so we’re looking for proven history of accomplishments and a willingness to lead in the face of ambiguity. If you can think big, break down complex problems, move fast, and embrace an agile environment to build cutting edge Sales solutions with outstanding colleagues, we’d like to talk with you.
Apply your experience to create innovative value driven sales solutions that unifies our end to end sales process while also establishing an outstanding user experience.
Manage the development and launch of new features and functionality through the entire product development lifecycle, from concept through implementation, and release.
Generate product requirements and solutions that integrate learnings from stakeholder feedback reviews to enhance user satisfaction.
Collaborate with parallel product teams to define future roadmap capability needs and prioritize roadmap capabilities with a value driven approach
Be aware how your product fits into the overall sales process and how other groups and functions may consume or leverage information from your product. We are focused on driving seamlessly integrated end to end solutions and not standalone independent features.
Partner closely with the engineering team to develop the creation of your product through a well-structured Agile Scrum model and set of ceremonies (Daily Standup, Backlog Grooming, Sprint Planning, Demos, Retrospectives) where you are a leader, not just a participant.
Understand how your product is being used post launch, get feedback, assess the outcome of achieving the anticipated business value, identify improvements and enhancements, and continuously improve based on business value driven approach against other features.
Maintain Quality as the highest standard, as tradeoffs for your product need to be evaluated, quality should not be sacrificed
- Position yourself as a thought leader and well respected expert in the sales enablement and platform space
You Should be:
User Obsessed: Understands and engages to understand how users are using the sales platform and how the sales platform can be improved to create value for our global sales team through an intuitive user experience. This is a sales platform that needs to create value for our users and not just a data entry tool. Our users have to be at the forefront of what we do.
Results Oriented - Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; is honest and forthright with people; takes responsibility and learns from one’s own mistakes.
Operate in an ambiguous environment: Problem solver that takes on tough business problems and develops solutions to achieve business outcomes. You will not be given a set of tasks to complete each day. You need to be a self-starter, understand big complex problems and identify ways to break down complex work into smaller achievable components. You need to be able to articulate the story from a strategic level to executives but also engage in the minute executional details within the Agile Scrum process.
Decision Maker: The ability to make well informed, effective, and timely decisions, even when data is limited or solutions produce unpleasant consequences. You need to perceive the impact and implications of the decision, and possess the ability to make tough decisions.
Innovator and Creative Thinker: There is no blueprint, you will help create the blueprint. You will be expected to think creatively in all aspects of your work in regards to the overall product creation but also to solve executional or implementation problems.
- Organized with an ability to manage multiple things – You need to be able to attend a strategic meeting to plan next year’s roadmap priorities, then create a set of user stories in preparation for a backlog grooming ceremony, and then give a demonstration of the features and functions created in last week’s sprint to determine release viability all before lunch
- 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
5 years in a product manager, product owner, business process analyst, or sales operation role.
3 years building software capabilities to support sales, service, or other customer relationship management function.
3 years working with SaaS applications, ideally Salesforce.com.
BS in Computer Science, Engineering, Business Administration, or Related Field
2 years working in an Agile environment, preferably SCRUM
- This position requires the incumbent to travel for work 10% of the time
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.