As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our End users. This change is geared towards rethinking how we provide Operational support for the services we're responsible for. As a member or the End User Systems Support team, the Workstation Support Manager will be responsible for providing support for the systems, services and tools utilized by Visa Inc’s staff. The successful candidate will be a technically versed resource with excellent customer service skills. The candidate will be required to manage a diverse set of resources and act as the main point of contact for technical issues impacting our workstation environment.  

Essential Functions:

The Workstation Support Manager is responsible for maintaining the day-to-day operations of Visa Inc's workstation environment at our Colorado offices. This includes managing all end user workstation issues through its lifecycle from provisioning to decommissioning. Adds, moves and changes, incident resolution and operational process improvements, while maintaining exceptional End User customer experience.  In addition, the candidate will manage all second level voice/video and mobile solution needs for this location. The successful candidate will need to be able to provide hands on support for our technologies, as well as being able to effectively manage a 10-person team. Leverage their years of hands-on technical and managerial experience with various workstation, video, voice and mobile platforms to ensure fast resolution of incidents and requests, minimal end user disruption and downtime, root cause analysis, and service improvements. Candidate must have a high sense of ownership, a low ego, a can-do attitude and a sense of curiosity that is reflected in growing his\her skills on a continual basis.

Basic Qualifications

• 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree.

Preferred Qualifications

• 6+ years previous experience managing globally diverse support teams.
• 6+ years of experience and very strong understanding of the end user workstation environment.
• 6+ years of experience with multi-OS platforms (Windows, OSX, Mobile).
• 6+ years of experience with workstation hardware and peripherals.
• Working experience with infrastructure components (LAN\WAN\Wi-Fi).
• Extensive background in supporting and managing effective voice\video solutions
• Track record of on-time, on scope, high quality implementations.
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor.
• Ability to coordinate activities within cross-divisional and cross-functional teams.
• Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments.
• Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.
• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project success.
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion.
• Strong experience in providing exceptional customer service.
• 6+ years of experience and very strong understanding of the end user workstation environment.
• 6+ years of experience with multi-OS platforms (Windows, OSX, Mobile).
• 6+ years of experience with workstation hardware and peripherals.
• Working experience with infrastructure components (LAN\WAN\Wi-Fi).
• Extensive background in supporting and managing effective voice\video solutions
• Track record of on-time, on scope, high quality implementations.
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor.
• Ability to coordinate activities within cross-divisional and cross-functional teams.
• Strong supervisor qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments.
• Excellent verbal, written, and presentation skills; in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally.
• Good understanding of process orientation, understanding of project management techniques, methodologies and best practices.
• Candidate must have demonstrated and be prepared to exhibit initiative and ownership of project success.
• Ability to set goals and objectives, prioritize, and manage situations to satisfactory completion.
• Strong experience in providing exceptional customer service.

Travel Requirements: This position requires the incumbent to travel for work 10% of the time.

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

All your information will be kept confidential according to EEO guidelines.