Program Director - CyberSource

  • Full-time
  • Job Family Group: Management

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

About CyberSource
CyberSource, a Visa company, is the leading payment management company focused on eCommerce.  The company serves over 450,000 online merchants, including many leading global brands as well as a broad base of small to mid-sized accounts.  Approximately 1 out of every 7 dollars spent online Globally is processed through CyberSource, and we are growing worldwide.  CyberSource is a payment management service leader, combining a comprehensive suite of global payment options with sophisticated fraud and security management, delivered in a software-as-a-service model.

Position Description
The Program Director will be an integral part of Japan Merchants Sales & acquiring and  CyberSource team, responsible for managing client/key initiative engagements to ensure superior communication and delivery.  In this role, you will be responsible for managing a cross-functional engagement that includes direct client interaction, client enhancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects.   Responsibilities will include, but are not limited to, coordination of the following lifecycle activities:  client sales, project requirements, project build, training, legal, and client status.  Additional tasks include providing regular status reporting, client roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Account Relationship Managers, Product Managers, Product Development, Marketing, Sales, and Customer Service, Client Project Lead, and Visa cross-functional teams in a Global environment.  The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision.  He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.   
 
Responsibilities:

This role is heavily client focused and will require a consulting approach and strong client engagement skills in order to manage key Acquirers with industry best practices.  

  • The Program Director will lead planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
  • Leveraging strong project management industry expertise, best practices and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
  • Establish and manage client expectations through-out the project lifecycle; follow defined scope management processes
  • Define communication plan to ensure appropriate internal and client stakeholder involvement and communication is in place
  • Report and escalate issues, with mitigation and path to resolution
  • Identify risks, perform risk analysis, effectively manage and track risks and mitigation strategies; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate; Follow defined Risk Management processes
  • Ensure that timely decision is taken to address issues and mitigate risks
  • Oversee and ensure all status materials are compiled, completed in a timely fashion and distribute project and activity status on regular basis  
  • Collaborate with Product Managers, Solution Managers, Sales, Marketing and Client Support Services to ensure complete program delivery
  • Assess existing processes and identify opportunity for improvement
  • Participate in other project related activities, as requested
  • Establish and manage direct relationship with the Client Program Lead and ensure clear and open communication across Visa and the client teams

Qualifications

 

  • 10+ years’ experience as project manager, delivering complex system integrated business application projects. Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.
  • Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program director.  Able to motivate staff and influence their tasks to align with organizational goals and priorities. 
  • Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles. 
  • Self-motivated; able to work independently while coordinating activities with cross-divisional teams. 
  • Team player; able to communicate with technical and business experts at all levels of the organization. 
  • Solid analytical, quantitative and problem solving skills; ability to think and communicate strategically. 
  • Excellent verbal and written communication and presentation skills in both Japanese and English
  • Experience in a professional services / consulting role is highly desirable; Strong customer service skills are required
  • Experience with digital commerce, payment and/or Fraud management systems and industry is preferred. 
  • Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support. 
  • PMP or equivalent certified with current credentials. 
  • Solid understanding of project management techniques, methodologies and best practices. 
  • Experience in Agile environment is preferred.
  • Excellent Microsoft Project and presentation skills. 
  • Bachelor’s degree is required.  Master’s degree is preferred.
  • Travel is required.  Approximately 10%.
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