Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Senior Software Analyst, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

A position has become available for a full time Software Analyst in the Applications Support team within Visa’s Technology division based in Reading, some travel to offices in Basingstoke and European head office Paddington may be required.

This team is responsible for provision of 2nd/3rd level technical application support for a range of Unix-based systems. These systems are developed in a variety of languages; shell scripting is required, and Perl, Big Data technology experience is particularly useful.

This position will provide 2nd and 3rd level incident/problem diagnosis and resolution. Typically, the issues escalated to the team are complex and span across technologies, networks and hardware. The jobholder therefore requires a broad and high degree of technical knowledge across multiple platforms and technologies.

The jobholder will be placed in a position which will impact application and platform decisions, taking ownership on how our supported services are managed, and provide a 24 x 7 hour technical call-out facility.

What we expect of you, day to day.

Application Support subject matter expert level knowledge across at least two of the following applications: Daily Net Settlement Service Position (DNSSP), Visa Account Update (VAU), Device Resolution Platform (DRP), Visa Europe Payment Stop Service (VEPSS) and Acquirer Interchange Reporting (AIR).

• Responsible for supporting and ensuring the stability of the applications.
• Perform proactive maintenance activities, engage in automation activities, and perform root cause analysis and remediation.
• Write and maintain scripts to monitor system functionality and performance.
• Identify opportunities for improvement and work closely with product development to design and implement.
• Apply code and operation break fixes and other proactive maintenance activities
• Will evaluate the issues reported by Visa clients and members in order to provide ongoing solutions.
• Execute decisive action to preserve and maintain service availability, performance, integrity, capacity, and security.
• Work with ticketing application to manage tickets and maintain SLA and OLA.
• Use various tools to collect statistics from production to help refine the technical roadmap, and propose process improvements
• Develop and maintain tools and utilities for automation and enhanced monitoring
• Help drive continuous improvement around processes and technical capabilities
• Leverage production statistics to process improvements for European managed services working closely with various groups in Visa

What we’re after…

• Proven strong Leadership skills
• Mid-Level significant experience with application support organisation working in 24*7 environment, driving high availability on active/active environments
• Knowledge and experience with Linux and UNIX
• Experience in Unix shell scripting (KSH or BASH, awk/sed, perl)
• Excellent analytical and problem solving skills with a strong automation/monitoring mind-set
• Experience with log analysis/alerting tools such as Splunk or equivalent
• Excellent written and verbal communication skills. Ability to communicate effectively to customers, team members and managers
• Strong ability to self-learn new technologies
• Able to drive results with minimal supervision
• Knowledge of production support processes, including incident/change/problem management.
• Experience in supporting Big Data environments (trouble-shooting in Hive, Pig, Spark, Sqoop, HQL)
• Software development background (java, python) is desirable
• Familiarity with various software development methodologies (RUP, waterfall, agile etc.) and the Software Development Life Cycle (SDLC)
• Experience in working with Db2 UDB and Oracle DB, MS SQL, MySQL, Mongo DB, DML/DDL SQLs and Store PROCs
• Experience with file transfer protocols, either: FTP, SFTP, or Connect Direct
• Experience with ITIL and Service Management Tool like Service-Now or Remedy
• Development and Support experience in open source web technologies.
• Experience with Card and transaction domains.

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.