Order Screening Support Spec

  • Reading, UK
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Order Review Agent is an integral part of the Customer Support Team, responsible for investigating potentially fraudulent orders for some of our largest clients across different verticals including high end fashion retail, airlines and digital merchants. The role entails researching a high volume of suspect orders, working to identify and decline any fraudulent orders before they are processed.

  • Identify & investigate high volume of transactions for signs/ patterns of Fraud.
  • Use various internal and 3rd party tools and systems to determine veracity of orders.
  • Compliance within quality guidelines to promote consistency in the review process.
  • Liaise with other internal teams to help our client base lower online fraud levels.
  • Being responsible for set merchants ensuring their Service Level Agreement's (SLA's) are met.


Monthly Order Review Production rating is based on the total volumes of orders reviewed, meeting or exceeding the minimum transaction target allocated.


Order Review Quality

Quality reviews will be completed on random orders, looking at 4 main areas of focus:

  • Accuracy and clarity of notes provided
  • Client process followed
  • Demonstrable knowledge of impactful decision factors
  • Best decision being made



  • Experience working in an office environment
  • Graduate Calibre
  • Fraud/Banking experience

CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.

CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.

CyberSource is a subsidiary of Visa Inc. CyberSource operates in Europe under agreement with Visa Europe.


Additional Information

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