Director, Global Small Business Loyalty

  • Foster City, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

 We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Team summary

The Visa Global SME Platforms business unit has overall responsibility for all aspects of global strategy, development and management for Visa Small Business platforms. The Global SME team is accountable for global interoperability of Small Business platforms; developing new solutions and technology support; and building alliances and solutions. The team sets and leads the platform vision for Visa’s Business platforms, platform requirements, the development of global strategy and roadmaps, and the implementation and ongoing operation of platforms supporting Visa’s small business payment products globally.  The team works collaboratively with other business units within Visa including: Global SME Product, Global Services, Technology, LMM Platforms & Legal as well as region-focused product delivery and client delivery teams; ensuring alignment across Visa.

Job scope

The Director, Global Small Business Loyalty Platforms will be responsible for delivering and managing Visa Small Business Loyalty Platforms including Visa SavingsEdge.    As key member of the Global SME team, this role will lead and focus on global loyalty platform strategy, platform roadmap, and business requirements for new enhancements and new platform builds.  In addition, the role involves working with the extended Visa Small Business Global and Regional teams to identify gaps and new requirements for deploying solutions to market that meet issuer and small business needs. 


  • Responsible for delivery and management of Visa Small Business Loyalty Platforms

  • Evaluate existing and upcoming Visa solutions and partners to determine applicability to small business and incorporate into platform plans

  • Responsible to execute on platform strategies to drive platform expansion goals for the Global SME line of business

  • Strategize with account executives and regional client delivery/product delivery teams to leverage customer interactions to identify new platform opportunities and enhancements

  • Align with product delivery and client delivery teams in Visa’s global regions to deliver best-in-class go-to-market for loyalty platforms

  • Develop and present business cases for new platform ideas.

  • Coordinates across all Visa regions to ensure global alignment of Visa’s Small Business platform strategy and to realize global efficiencies of scale by leveraging local capabilities globally 

  • Work with internal stakeholders such as technology, risk, legal, rules and support services to enhance, deliver and manage platforms

  • Develop a deep expertise in all Visa Small Business products to demonstrate industry leadership through market research, gap analysis and new entries (including market-driven knowledge)

  • Establish key performance metrics to measure platform success on ongoing basis and adapt roadmap to enhance platform effectiveness.

  • Work with Product Marketing to develop materials to educate and inform internal/external stakeholders of platform features and benefits.


This position requires the incumbent to travel for work from 10% - 20% of the time.



10 years of work experience with a Bachelors Degree or at least 8 years of work experience with a Masters/MBA/JD/MD or at least 5 years of work experience with a PhD


We are looking for a Leader with extensive experience (5+ years) in product management, preferably in Small Business or Commercial Card, or generalist experience in payments and/or the small business segment

  • Exceptional product management acumen and mindset

  • Demonstrated ability to grow market-leading, differentiated and innovative platforms through sound vision, strategy, roadmap, and execution

  • Knowledge of Small Business and Commercial payment trends, loyalty solutions and competitive landscape

  • Ability to structure, manage, and coordinate complex cross-functional teams including technical and non-technical resources

  • Strong results-oriented leader; analytic and fact-based consultative discipline

  • Add value by insightful and thoughtful questioning, offering new ideas, and delivering solutions

  • Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Ability to work with leading industry partners and negotiate effectively to achieve desired outcome

  • Able to work independently in a matrixed environment

  • Excellent professional conduct, by demonstrating integrity and honesty in both internal and external relationships

Additional Information

Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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