Solutions Manager, North America Loyalty
- Foster City, CA, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays
As a member of the Solutioning & Client Management team, you will be responsible for launching, managing, and growing Visa Loyalty programs in North America on platforms such as the Visa Offers Platform, Visa Loyalty Platform Services, and Visa Commerce Network. You will act both as a technical liaison and as a relationship manager to a variety of clients including Issuers & Co-Brands, Channel Partners, and Publishers. This requires understanding client business goals and objectives, providing information and direction to partners, ensuring that the client’s contractual commitments are met, and resolving issues client’s may face. This position requires strong client management skills and analytical abilities. An ideal candidate is a self-starter with the ability to deal with complex deals and partners in a high growth environment and ambiguous situations.
Minimum of Bachelor’s degree or equivalent.
5 years of work experience and a Bachelor’s Degree or 3 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) preferred.
Self-starter with proven abilities in organizational, conceptual, and logical problem solving.
Proficient with Microsoft Office. Microstrategy skills are a plus.
Strong verbal, written, presentation and interpersonal skills are required.
Experience managing clients, preferably in the financial services, card-linked, payment card, software or information services industries.
Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
Ability to set priorities and manage customer expectations.
Strong technical aptitude with the ability to absorb technical information and use that knowledge to develop business solutions.
Ability to travel to meet with clients as needed and willingness to work with clients and/or other team members outside standard business hours if necessary.
Work with clients to identify strategic opportunities, manage complex assignments, and determine appropriate courses of action.
Coordinate internal resources and project manage to accomplish Visa and client objectives, and ensure that the client perspective is represented within the organization.
Prepare and present rich analytics to help clients discover their program’s performance and effectiveness.
Represent the client’s and account management’s needs on the product roadmap by providing business requirements and prioritization and communicating roadmap back to the client.
Research and resolve client issues including merchant identification, transaction processing and billing issues by obtaining and examining all relevant information and working with internal partners to determine cause and facilitate resolution.
Use platform tools and interfaces to assist in client needs such as merchant identification, merchant onboarding, offer creation, and issue resolution.
Determine courses of action for card-linked industry initiatives and cross-client goals, working cross-functionality with groups like legal, privacy, product, analytics, and business development.
Stay current with industry and client trends and maintain a working knowledge of Visa products and services.
- Incumbent must make themselves available during core business hours.
- This position may require the incumbent to travel for work 10% of the time.
- This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.