Senior Analyst - Batch Processing

  • Denver, CO, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The System Analyst is responsible to fully support the batch processing for Visa’s Debit, Data Platforms and Core Systems applications in a multi-data center environment. The daily duties include: monitoring batch processing flows, resolving errors following incident and problem management processes, and supporting daily change activities.  The System Analyst must be a team player, possess excellent communication skills, have the ability to multitask, and prioritize issues that need immediate attention.

 

Principal Duties and Responsibilities:

The analyst is responsible for Level 1 and Level 2 management and recovery of the Visa’s Core batch applications and services which include:

    • Taking corrective actions to recover failed jobs and ensure batch processing is executed on time.
    • Monitoring batch processes and addressing issues to meet SLAs.
    • Escalating appropriately based on documented processes.
    • Documenting all issues following standard ITIL Incident and Problem management processes.
    • Preforming Change reviews, executing change tasks, and coordinating change activity as needed.
    • Following all defined processes, procedures and standards.
    • Defining and updating all team documentation including the daily shift handover.
    • Assisting support teams in updating job documentation and job schedules as needed to support efficient batch processing.
    • Preforming proactive analysis of the Visa’s complex batch schedules to detect potential problems. When necessary take preventive actions.
    • Preforming UAT (user acceptance testing) for new or upgraded operational monitoring tools and batch related user interfaces.

Qualifications

Basic Qualifications:

  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree
  • Working knowledge of Unix or Linux operating systems.
  • Working knowledge of one batch scheduling solution.
  • Ability to understand applications and associated batch flows, the services they provide in relation to the service levels and impacts.
  • Ability to work closely with the Application Support, Development, and engineering groups to implement corrective measures and offer solutions where applicable.
  • The ability to multi task, analyze and diagnose complex issues when working with various support groups.
  • An understanding in Incident, Problem and change management per the ITIL process.
  • Reporting and documentation skills.
  • Excellent written and verbal communication skills.

 

Preferred Qualifications

  • 7-10 years of work experience and a Bachelor’s Degree or 6 years of work experience with an Advanced Degree 
  • Working knowledge of Unix, Linux, Windows, z/OS, Hadoop, and Tandem Non- stop operating systems.
  • Operational knowledge on CA-ESP, CA-DSeries, Netcool Alerting Tool, Service Now Ticketing Tool
  • Strong working knowledge of one or more enterprise batch scheduling solutions (Example: ESP)
  • A strong ability to understand applications and associated batch flows, the services they provide in relation to the service levels and impacts.
  • Ability to work closely with the Application Support, Development, and engineering groups to implement corrective measures and offer solutions where applicable.
  • The ability to multi task, analyze and diagnose complex issues when working with various support groups.
  • A strong understanding in Incident, Problem and change management per the ITIL process.
  • Strong reporting and documentation skills.
  • Excellent written and verbal communication skills.
  • Working knowledge of SLQ

Additional Information

Essential Functions:

  • Technical staff member with general software configuration and troubleshooting skills.  Includes (but is not limited to) z/OS, Linux, Unix, and Windows Systems
  • Proficient in utilizing an enterprise scheduling solution (Example: CA – ESP) to monitor and manage batch processing.
  • Demonstrated strong ability in resolving routine problems with job failures, issues with Job schedules, and common script failures within technical areas of responsibility, following documented handling procedures.
  • Work independently and as part of a team.
  • Handle pressure and difficult situations in a professional manner.
  • Perform Incident, Change and Problem Management in accordance with documented guidelines.
  • Respond / action escalation utilizing our knowledge base within Incident tickets, websites, and documented process/procedures.
  • Ensure all issues are tracked and resolved to maintain and make improvements to ensure no SLA’s are missed or extended outages occur.
  • MS Office Proficiency
  • Function effectively in a fast-paced environment with multiple priorities
  • Strong analytical and diagnostic skills; e.g., root cause analysis
  • Work directly with customer support to solve technical problems
  • Strong commitment to execution, follow through and timely communication
  • Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
  • Good organization skills. High level of attention to detail
  • Functional knowledge for database for DB2, SQL, and Hadoop storage formats (Apache Spark/Apache Hive)
  • Operational experience with file transfer protocols such as FTP, SFTP, Connect:Direct
  • Experience on one or more scripting or programming languages such as:  shell scripting, Perl, Java, JavaScript, PHP.

 

Work Hours

·       This position requires the incumbent to work a 12 hour rotating shift

·       This position requires the incumbent to be available during non-core business hours

·       This position requires the incumbent to be flexible and adjust working hours as needed for the business. 

 

Travel Requirements

·       This position requires the incumbent to travel for work 0% to 5% of the time based on business needs.

 

Physical Requirements

·       This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

 

 

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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