Director, Client Go-to-Market and Sales Operations (Risk Products)

  • San Francisco, CA, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Director will be a member of Visa's North America Client Delivery team, which is responsible for partnering with NA stakeholders to bringing risk products and solutions to market, driving adoption, and providing scaled support for client relationship managers.  The Director will support and work closely with Client Delivery Leads, as well as key cross-functional stakeholders including product managers, client relationship managers, marketing and communications functions to develop and implement a cohesive, integrated go-to-market plans aimed at delivering a consistent and seamless experience for our clients and client managers.  The position is based in either Foster City or San Francisco, California.

Essential Functions:

  • Support product launch/scale execution to include sales collateral development, product presentations, messaging, client manager training and general Q&A

  • Serve as internal subject matter expert on covered product(s) as well as related business and operational processes 

  • Partner with product manager to test and refine product-market fit to include product positioning and client/market segmentation

  • Support sales planning, including product adoption targets and prioritization by client/market segments

  • Support development, tracking, and management of product sales pipeline process

  • Support on-behalf-of enablement for scaled client adoption

  • Ensure sales process, pricing, contracting, and support resources are aligned with leadership goals and client demand

  • Lead cross-functional efforts to troubleshoot, escalate, and resolve issues in a timely manner

  • Coordinate and manage client communications for new product launches and major feature enhancements.  Oversee client sales collateral development to include product briefings, product training, FAQs, talking points

  • Foster productive relationships at all levels within the team and across Visa


Basic Qualifications:

  • 10 years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

  • 12-15 years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  • 7+ years of Product management, development or marketing; management consulting, or business operations equivalent experience (7+ years)

  • Payments experience preferred

  • Excellent written and verbal communication skills

  • Manage high complexity, effectively manage time, and prioritize workload

  • Ability to work with a sense of urgency and deliver under tight deadlines/time-frames

  • Strategic thinker with superior analytical and problem solving skills

  • Ability to handle multiple projects and synthesize data

  • High proficiency in PowerPoint, Excel and Word required

Additional Information

Work Hours:
Incumbent must make themselves available during core business hours

Travel Requirements:
This position requires the incumbent to travel for work 5% of the time

Physical Requirements:
This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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