As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Visa Direct is a real-time payments platform that enables account to account money transfer utilizing card (debit, prepaid, credit) as well as account credentials for four primary use cases: p2p, funds disbursements, bill pay, and merchant payments.  Through Visa Direct, companies can reach the world through one simple connection that provides robust operating scale and bank grade risk/compliance.  Visa’s unparalleled reach is over 95% of consumers and small businesses in our top 50 markets.  With this reach, Visa provides partners access to Visa’s unmatched global scale and ecosystem powering a fundamental shift in the way money moves around the world. The candidate will support the secure and sustained growth of our Visa Direct product and our clients’ programs as a risk subject matter expert focused on this new payment flow and its unfolding use cases.

The candidate will work in close engagement with the global and regional product teams to support program launches of clients to ensure successful activation and growth. Client support will focus on those that are looking to implement programs in multiple countries.  In addition, they will be the champion for Visa Direct product and performance education within Risk and Risk Products, supporting colleagues across Risk in building their knowledge about the unique characteristics of the product, collaborating on responding to new risks that cross the ecosystem and driving new requirements for support of Visa Direct in the Visa suite of Risk Products. 

Key areas of responsibility include: 1) Development of tools and materials to monitor performance and engage with stakeholders, 2) engage with product to ensure new risks are identified and addressed during use case development and program launches and 3) ensure Visa Direct product is considered and addressed in risk policy and product changes.

Key Accountabilities

·       Development of tools and materials to monitor performance and engagement with key clients

o   Monitor and communicate performance with stakeholder clients, with specific focus on strategic global clients with multi-country program footprints.  Advise on best practices to address risk and performance opportunities and work with them to address any issues that may arise

o   Build risk storylines and content for product and use cases

o   Work with analytics teams to develop dashboards and client facing materials that drive actionable insights

o   Educate regional staff partners on product risks and tools and champion knowledge sharing across risk on this new growth product

·       Engage with product to ensure ecosystem risk is addressed during use case development and program launches

o   Partner to drive risk discussion and education with key client launches

o   Develop and maintain risk mitigation best practices and shared learnings

o   Assess risk profile for Visa Direct use cases and develop narrative/positioning for clients

o   Coordinate with regional risk teams to address region specific risk considerations for strategic global partner launches

o   Drive adoption of secure technologies (3DS, Token)

·       Ensure Visa Direct product is considered and addressed in risk policy and product decisions and changes

o   Apply Risk Product and Risk Policies to Visa Direct product to determine applicability and consequence

o   Educate and inform product team on Risk Products and Policies that impact Visa Direct product and any potential changes

Partner with Global Risk Product and Risk Organization to address any Visa Direct specific concerns

Basic:

• Bachelor's and 12 years of experience in risk management

• 14+ years of experience, including specifically in engaging and advising clients to adopt risk management best practices that will accelerate the sound growth of their payment business
• Strong ability to communicate, collaborate and influence within a global, matrix organization
• Deep knowledge of the payments industry and the major trends affecting our stakeholders, including regulatory, market environment, competitive landscape, and technology
• Established reputation for building peer like relationships with senior client and partner leaders and being able to communicate and influence other teams
• Ability to manage multiple initiatives at once in a fast paced entrepreneurial environment, while demonstrating grace under pressure and comfort with problem solving ambiguity
• Intellectual curiosity with the ability to quickly grasp new payment services and develop corresponding risk and fraud management best practices for client
• A proven track record of success in fast-paced environments with demanding timelines.
• Demonstrated thought leadership and the ability to think creatively to solve unstructured problems.
• Excellent interpersonal skills and experience establishing strong working relationships across different functions and organizations.
• Strong presentation skills and ability to communicate clearly at all levels of management, including interaction with executive decision makers, both verbally and in writing.
• Comfortable working with large amounts of information and data.

Critical Competencies for Success

• Integrity and High Ethics:  Our values and our brand mandate a total commitment to honesty and the highest standards of ethical behavior.
• Curiosity and Problem Solving: Visa seeks intellectually curious individuals who are committed and passionate about continual learning and who are driven to solve problems.
• Diversity:  Visa actively seeks diverse talent, who will offer different perspectives and a variety of backgrounds to enhance Visa as a company.
• Leadership: A commitment to be a strong leader is mandatory. Everyone at Visa is a Leader guided by our leadership principles: 
• Teamwork: Teamwork and shared success are important to Visa given our complex ecosystem and the collaboration across function, clients and industry players that is required to address our challenges and opportunities.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.