Program Manager

  • Foster City, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. 

Merchant and Acquirer Processing (MAP) is a Product Development (PD) Group within the Visa Technology Team. This group is responsible for building leading edge full-service Payment Solutions for our customers by combining global payment processing, fraud management, payment security and reporting systems. We are a group of bright, motivated engineers and technical managers excited about building the next generation of Payment products that will drive e-Commerce, mobile-Commerce as well as Point-of-Sale businesses for our customers.

 

Job Description

•    Accountable for the end-to-end planning and execution of one or more projects, Programs and/or Agile teams. Lead and negotiate, scope, schedule, budget, risks, deployments and communications for projects, programs and initiatives.
•    Coach multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and work cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.
•    Understand product strategy and benefits of key deliverable in area of responsibility and drive everyone towards the common goal.

•    Brainstorm with partners across all functions to identify and resolve Risks and Impediments. 
•    Analytical - Ask thoughtful questions to help our Customers, Product Owners, and Product Managers to maximize ROI and meet company objectives.
•    Work with Product Owners to promote and contribute to the improvement of the product backlog.
•    Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies.
•    Shield the team from outside distractions and interferences. Track and remove impediments for the team.
•    Set priorities, influence others, and manage customer expectations.
•    Facilitate discussion and conflict resolution.
•    Coach team in estimation techniques.
•    Develop metrics and reports to help the team, program and organization understand its health and progress and to set goals.
•    Coach/Mentor team members to internalize Scrum and the Agile Principles.
•    Influence change at all levels to increase team and organization performance at a sustainable pace.

Qualifications

Basic Qualifications:

  • Minimum 4+ years experience as a scrum master leading teams in agile software development.
  • 2+ years experience as Program Manager preferred. 

Preferred Qualifications:

  • Minimum 7+ years of progressively more responsible experience in directly relevant program/project management roles in technology portfolio and program management, business analysis, planning and operations, and/or related functions. Experience at a large, leading Product Development, Technology, Payments, and/or Financial Services company is highly preferred.
  • Minimum 4+ years experience as a scrum master leading teams in agile software development.
  • 2+ years experience as Program Manager preferred. 
  • Bachelor’s or Master's Degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required.
  • Project Management certification preferred including at least 1 of the following: PMI Agile Certified Practitioner (PMI-ACP®), Certified Scrum Master (CSM), Scaled Agile Framework Program Consultant (SAFe SPC)
  • The ideal candidate will have a demonstrated ability to plan, execute and deliver projects on time and demonstrate the ability to succinctly communicate any project issues, risks to an executive audience.
  • Demonstrated knowledge of program and project management methodologies and best practices, software and product development lifecycles (SDLC/PDLC) required. Strong process orientation and demonstrated ability to define and document new or improved portfolio and program management processes, templates and tools, and create a wide variety of reporting mechanisms for leadership, stakeholders, and team members.
  • Advanced Knowledge of Agile techniques such as: User Stories, Continuous Integration,
  • TDD, Continuous Delivery, Pairing, Automated Testing.
  • Proficient in at least one agile project management tool: Rally, Jira, Version One, etc.  Advanced proficiency in the use of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Project, and SharePoint) required.  
  • Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels. An ability to influence without direct authority, as well as demonstrate an appropriate level of assertiveness, is critical. High level of attention to detail, including the ability to assess, and synthesize large amounts of content and data related to program status, issues, risks, dependencies, and schedules and distill it in crisp, clear language appropriate for a variety of audiences
  • Demonstrated understanding of process improvement programs and processes, and experience driving them successfully within technology organizations highly preferred.
  • Ability to seamlessly step back and focus on the big picture and dive into the details as needed.

 

Additional Information

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

Travel:

  • This position requires the incumbent to travel 10%+ domestically

 Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law..

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