Sr Systems Analyst
- Bengaluru, Karnataka, India
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production and Client testing environment, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
- -Minimum 5-8 years of level 2 production support role.
-Experience with application support organization working in 24*7 environments.
-Good communication skill and ability to work as team player.
-Strong technical aptitude and a desire to learn is a must
-Very Good knowledge and hands on Experience on SQL server and DB2 Database.
-Dot net coding skill and working experience is mandatory.
-Very good knowledge and understanding on IIS concept.
-Experience in supporting systems that run on Windows and Linux Environment.
-Experience with web-related technologies including IIS, WebSphere, Apache, Tomcat, etc.
-Experience with shell scripting, Java scripting and any other scripting languages.
-Understanding of core networking concepts such as routing, protocols, subnets, DNS, Certificates, Load balancer and firewall.
-Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
-Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
-Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.
-Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued.
-A bachelor's degree in engineering or computer science or a related degree.
All your information will be kept confidential according to EEO guidelines.