Sr. Operations Analyst

  • Singapore
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

  • Manages new, ongoing and periodic programs which support licensing requirements and ongoing integrity of Visa data such as E-Signature implementation, Closures/Merger execution, secondary BID, and ownership change reviews.
  • Supports non-bank corporate entity licensing process globally interacting with market-based Licensing and business sponsors.
  • Identifies pain points or opportunities for improvement of the client experience
  • Drives process change and optimization projects within the licensing department
  • Coordinates with peers, stakeholders, and other partners for input, buy-in, and implementation of changes
  • Manages communication channels for Licensing resources to ensure they are up to date, client-focused and effective including InSite and Visa Online.
  • Represents Licensing client and operational requirements to internal stakeholders, such as Product, Systems and Implementation, as assigned.
  • Serves as Licensing resource for input to business requirements for tools and systems, including VCIS, Microsoft Dynamics, annual enhancements, and UAV testing coordination for team. Works in tandem with Operational, Business Solution and Process leads for new initiatives.
  • Supports document storage and repository strategy in alignment with Visa Record Management Policy and Licensing record categories and manage annual program to ensure that all records (physical and electronic) are properly classified and retained appropriately.
  • Assists Customer Support and Operational staff with Level 2 business scenarios and decisions including training on basic functions.
  • Serves as Licensing resource in AP and CEMEA for specialized market-based needs requiring specialized solutions or processes; for example, changes in regulatory environment, new financial inclusion efforts and other operational or strategic changes specific to region.
  • Alerts leadership to situations outside of established policy or issues requiring extra level of customer service attention.
  • Responsible for building awareness of Licensing rules, policies and processes in AP and CEMEA markets.


Education  - required

  • Bachelor’s Degree

Professional - required

  • Professionally qualified or equivalent with 8 - 9 years professional experience or equivalent

Technical – required

  • Working expertise in Microsoft Office, including Outlook, Excel, PowerPoint and Access

  • Understands and preferably working expertise in Visa databases and workflow tools including VCIS, MSD, Playbook, etc

Business - required

  • Working knowledge of the payment industry

  • Has proven ability to set and deliver upon priorities within busy, shifting environment

  • Knowledge of E2E licensing process, business drivers, expectations

  • Strong customer service skills and orientation

  • Able to take “customer” view and apply to internal processes to improve delivery and results

Key Competencies

  • Effective planning and organizational, conceptual and logical problem solving skills

  • Ability to synthesize technical information and apply to business

  • Effective professional verbal and written communication skills

  • Effective planning and organizational, conceptual and logical problem solving skills

  • Ability to manage high volume of work with constant detail orientation; able to meet deadlines with quality work

  • Ability to keep manager informed and involved on ongoing basis

  • Ability to understand impacts of client licensing data to downstream business and application processes; identifying solutions and relevant pros/cons of options

  • Able to independently manage ongoing programs and propose programs for new business initiatives.

  • Able to build a cooperative atmosphere and run cross-discipline and cross-geography projects and workstreams to implement priority plans

  • Capability to  independently and persuasively communicate and negotiate with peers and cross-functional management to develop and reach agreement on proposals and work plans

  • Comfortable working in global environment impacted by different legal, cultural and business priorities.

  • Able to understand how global framework works in context of addressing specific local requirements
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