Product Analyst, Risk Products Customer Engagement

  • San Francisco, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Product Analyst will proactively assist in the management of assigned clients supporting Visa Risk and Identity Products.  The candidate will deliver on a subset of risk  and identity product deliverables including drafting communications, writing and editing policies and procedures, billing and invoicing, contract administration, audit remediation responses, etc.  Equally, the candidate will research and answer customer inquiries with the intent of enhancing customer retention and engagement by recommending appropriate solutions. This candidate will assist management with long-term/short-term projects and business development activities that support the identification of opportunities with new/existing Visa risk and identity product adopters.  The ideal person for this role should be comfortable working on a number of activities simultaneously, willing to take on tasks as needed, be a proven self-starter and have an interest in product management. To be successful the individual must maintain a high level of coordination and collaboration with multiple cross-functional stakeholder teams, including product development, information technology, and client support.

Principal Responsibilities:

Grow and maintain in-depth knowledge of industry expertise regarding fraud, credit risk, Visa's risk and identity products, and emerging trends and technologies within the payments industry.

Partner and provide subject matter expertise, guidance, and best practices to clients to create high impact reductions in fraud while optimizing client authentication and authorization strategies.

Required to interpret and analyze complex transaction (authentication, authorization, tokenization data) and identify patterns, trends, and make independent decisions on fraud risk strategies utilizing this analysis.

Produce regular, detailed reporting, client engagement sessions, product demonstrations, implementation and/or optimization presentations to clearly explain the performance of current risk management strategies, and if appropriate, suggested improvements to business processes and strategy.

Independent decision making with an eye on client and team collaboration is required on a daily basis and includes delivering recommendations to all levels of stakeholders.

Utilizing Visa's Leadership Practices, contribute to industry best practices through white papers, webinars, user forums, workshops, client meetings, and other engagements, as appropriate.


Basic Qualifications

  • Minimum of Bachelor’s degree or 2+ years of experience in payments, fraud, digital security, operations, return on investment, cost/benefit assessment, or a combination of these.

Preferred Qualifications

  • 3 or more years of work experience

  • Understanding of fraud, digital  security, fraud risk solutions, and use cases

  • Demonstrated track  record in data analysis and visualization

  • Strong communication, collaboration, interpersonal, leadership, and written skills to influence and instill confidence with stakeholders at all levels and in all functions.

  • Flexible and creative thinker with the ability to define business tradeoffs

  • Consultative, team oriented,  diplomatic and results driven, with proven success over a wide variety of business problem resolution

  • Project Management experience, Agile experience a plus

Additional Information

Essential Functions

  • Collaborate with internal and external stakeholders to identify and prioritize opportunities that expand the use of existing and new fraud risk products

  • Participate in requirements prioritization, while tracking and balancing time-to-market to deliver the optimal business impact

  • Coordinate meetings with Global Systems, Decision Sciences / Analytics, and Business resources to ensure requirements are met

  • Contribute to the ongoing product roadmap and enhancement planning discussions

  • Provide support to the various customer support teams related to our suite of fraud risk products

  • Manage the department SharePoint site

  • Manage the refresh of best practices documentation, case studies, sales presentations, and other related marketing collateral

  • Help build reporting to communicate trends and insights internally and externally

  • Manage small projects of minimal complexity

  • Analyze large amounts of data to identify trends and insights

Work Hours
Incumbent must make themselves available during core business hours.

Travel Requirements
This position requires the incumbent to travel for work 15-20% of the time. 

Mental/Physical Requirements
This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds

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