Director, Regulatory & Risk Governance

  • Foster City, CA, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Director, in the Regulatory and Risk Governance position is a hands-on role primarily responsible for supporting the VP and Senior Director on the end-to-end risk management and governance for Visa Technology Operations, LLC (VTO). The Director will provide support on governance matters and ensure VTO’s compliance with operational obligations as a Critical Service Provider (CSP) to Visa’s regions, entities, and affiliates. The Director will leverage expertise and coordinate information from the team’s regulatory management, risk committees and client regulatory support. In addition, the role will also support the team on other risk and regulatory governance programs and special projects and initiatives. The Director will also be managing Corporate Policies.  This position will report to the Senior Director of Risk Governance and will be based at Visa’s office located in Foster City, California.

Essential Functions:

This position will be an integral member of the team supporting the VP in the management of risk and governance for VTO’s engagement with Visa’s regions, entities, and affiliates and supporting other risk and regulatory governance programs.

·       Manage VTO’s governance programs and ongoing relationships with Visa’s regions, entities, and affiliates

·       Partner with internal stakeholders to implement operational and governance updates to accommodate changes in operating models; and to identify, gather, and produce responsive documents to provide input into on-site regulatory exams where VTO is within scope

·       Optimize VTO’s performance metrics and monitor service credits/levels related to services provided by VTO in collaboration with senior management

·       Coordinate management meetings and support materials and rolling agenda for VTO Management and Board meetings

·       Ensure VTO’s compliance with regulatory obligations as a CSP to Visa’s regions, entities, and affiliates, including regional separation of scheme and processing requirements

·       Be responsible for tracking performance against service credits/levels with other Visa entities

·       Collaborate with senior management in the proactive identification and escalation of issues raised in the course of managing the SLAs to the regions, entities, and affiliates

·       Provide guidance to the Risk and Regulatory Governance team to ensure that VTO regulatory requests are addressed proactively and coordinate deliverables to meet expectations of regulators and internal clients in a timely and consistent manner

·       Develop best practices to be used by the entire team, based on research and industry best practices in regulatory and risk governance matters

·       Provide guidance for management of other risk and regulatory governance programs and processes

·       Manage additional projects and initiatives as assigned


Basic Qualification:

·       10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

·       12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

·       7+ years of relevant experience in at least two of the following functions: Technology, Corporate/Risk Governance, Regulatory Management, Relationship Management, Internal Control Function

·       Experience working directly with, or supporting governance in technology, payments/banking or working directly with regulators, and in particular financial services regulators

·       Extensive knowledge of current and emerging payment system regulation/supervision

·       Analytical and problem solving experience with a strong focus on quality assurance of output

·       Excellent written and oral communication and interpersonal skills

·       Attention to detail and the ability to prioritize and deliver in a fast paced and dynamic environment with a high degree of personal accountability, quality, accuracy, integrity and trust

·       Proficient with Microsoft Power Point, Excel, Word and Outlook

Desired Attributes:

•       Positive, proactive and solution oriented – a problem solver who finds ways to overcome challenges and get things done

•       Takes full ownership of assigned responsibilities

•       Has initiative and is driven to go beyond the minimum requirements, not a “check-the-box” mentality

•       Exercises good judgment: knows when/whom to ask for guidance, and when to make independent decisions

•       Organized and structured in thinking and approach to work

•       Can manage multiple assignments, but with a keen sense of priorities and focus on the important things

•       Has great attention to detail

•       Excellent verbal and written communication skills – able to adapt and deliver for different audiences

•       Works well with people of varying backgrounds, expertise levels and personalities, and builds partnerships

Additional Information

All your information will be kept confidential according to EEO guidelines.

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

This position requires the incumbent to travel for work 0-10% of the time.

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