Senior Account Manager

  • Mexico City, CDMX, Mexico
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

 

Job Description

Client Support Services works with issuers, acquirers, processors and merchants in country to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting.

Job Scope

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Responsibilities

  • The Senior Account Manager is responsible for providing operational support to assigned Global/Regional (Signature and Strategic) Clients and their line(s) of business.
  • The individual in this position will manage a range of complex problems of diverse scope and take a broad perspective to identify innovative solutions requiring minimal guidance, except where escalating to management is appropriate.
  • The individual is considered a functional expert and must have strong understanding of the Client’s processing and operational business.
  • Develops Client Support strategies which align to the Global CSS strategies and applies advanced knowledge of Visa and Visa products, systems and procedures.
  • Establishes and fosters relationships with Clients and internal stakeholders at all levels of staff, acting as liaison for the client and other Visa groups. Coordinates internal resources to accomplish Visa and client objectives.
  • Works proactively with customers to ensure that both the Client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
  • Prepares and delivers advanced reporting and SLA performance as appropriate.

Qualifications

Basic Qualifications:

  • 4 years of work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
  • Ability to set priorities and manage customer expectations, and work both as part of a team and independently.
  • Strong technical aptitude with the ability to absorb technical information and apply to business solutions.
  • Proficiency providing technical and consultative support to external customers and identify business needs.
  • Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
  • Working knowledge of Microsoft Office.
  • Excellent verbal, written, presentation and interpersonal skills are required.​
  • English proficiency is mandatory
Preferred Qualifications:
  • 7-10 years of work experience with a Bachelors Degree or 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 years of experience with a PhD.
 

Additional Information

Work hours: 8 Hours / 5 Days per week

Travel: Position might require occasional travel for training or team meetings -

Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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