Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team.  As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fuelled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Director Business Development will be responsible for managing a portfolio of small and medium sized Visa clients, and to drive business growth for Visa and its clients.  He/ She has to develop and maintain the relationship between Visa and its clients, represent Visa to its clients, and to execute the corporate strategy for the markets.   The Director Business Development will identify opportunities for business growth, and work with clients and internal Visa stakeholders to execute on them.  The markets to be covered are Qatar and Kuwait, and he/ she will be required to work closely with Country Managers of these markets, and other team members.  The Director Business Development is a part of the Mid-Market Business Development team of Middle-East & North Africa (MENA), and will work closely with other members of this team located across the MENA region.  In addition to overall ownership for an assigned portfolio of clients in Qatar and Kuwait, the Director Business Development will also be responsible for sales of Value Added Services such as risk products, data products and consulting solutions to all Mid-Market clients across MENA.

Principle Responsibilities/Key Results Area

Business Development

• Work closely with Country Managers to develop and maintain the relationship between Visa and the clients
• Work closely with support functions and ensure that the Country strategy agenda is supported, with ownership of deliverables across product, EP&I, Operations, marketing, risk management,  GR and compliance to manage reputational issues and objectives with all external stakeholders are not compromised
• Achieve business targets through growing the existing business and through identifying new business opportunities and introducing new products / services to facilitate growth. Monitor business results of individual banks, anticipate challenges, and take proactive measures to accomplish country targets.
• Responsible to monitor competition, understand and influence Product positioning and pricing of Visa’s products to win client portfolios, considering the regulatory environment of the country.
• Support MENA Head of Mid-Market Clients in building and rolling-out a standardized service model for Mid-Market clients across MENA
• Identify and execute on opportunities for revenue growth within the Mid-Market segment
• Develop product roadmap and sales plan to drive growth
• Deliver incremental revenue through sales of Value Added Services such as risk products, data products and consulting solutions that meet needs of clients.  This responsibility spans the entire Mid-Market client base across MENA. 
• Upskill clients in a targeted manner through training sessions, webinars and workshops
• Collaborate with all members of the Visa team in the Rest of GCC cluster, and with the MENA Mid-Market team, and support others in balancing workload when required
• Attend to client queries and issues, and provide timely and efficient solutions
• Contribute to development, production and implementation of initiatives as part of the annual planning exercise
• Support the obtaining of new licenses, opening of new BINs, card design and authorization / decline improvement initiatives
• Manage daily tasks such as maintaining and updating clients contact lists, and upload required documents in CRM software tools.
• Ensure compliance with Visa requirements of service levels, integrity of records and efficient resolution of complaints
• Identify key opportunities within the portfolio, and provide analysis and business case to address them
• Provide periodic client reports (weekly/monthly/quarterly) as agreed with the General Manager-Rest of GCC, Head of Mid-Market and Country Managers
• Preparation of regular analysis reports for market and for clients, focusing on portfolio performance and market share, comparison with targets by quarters.
• Maintain regular contact with clients via phone calls, emails, sales visits, and client meetings

Reporting, Relationships & Interactions 

• Based in Doha (Qatar) this role reports to the General Manager for Rest of GCC Cluster (Qatar, Kuwait, Oman, Bahrain) and to the MENA Head of Mid-Market clients
• This position will involve frequent interaction with key Visa stakeholders, including financial institutions, processors, acquirers etc.
• This individual is expected to interact effectively with all levels of Visa management and staff
• Strong collaboration skills and teamwork are a must as the individual has to work closely with colleagues located across the globe in various functions like Marketing, Products, Merchant Solutions, Finance, Consulting, Risk etc., many of whom are based in locations outside of Qatar.

• Possesses knowledge of business development, primarily focused on execution
• Bachelor’s Degree in Business or related field, with at least 10 years professional experience in retail banking / financial services / payments sector
• Ability to utilize systems to extract, capture and interpret data
• Ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment with a strong bias for action
• Independent and entrepreneurial self-driven team player who is willing to roll up sleeves and do whatever is necessary; general manager/ owner mentality
• Understanding of the four party payments ecosystem and respective roles and responsibilities of each participant  
• Experience in external client facing roles delivering projects or products
• Project management skills with the ability to structure and manage complex cross-enterprise projects and processes with multiple stakeholders at both senior and junior levels
• Excellent verbal and written skills. Demonstrated ability to effectively communicate technical and business issues and solutions to a variety of stakeholders
• Ability to understand the marketplace dynamics including the regulatory environment, technological and consumer behavioral shifts and tying this back to impact on Visa
• Strong Microsoft Office skills (Word, PowerPoint, Excel)
• Confidence and ability to influence and negotiate

Technical 

• Sales, Negotiation & Influencing skills
• Time management, multitasking skills
• Creation of professional briefs and presentations

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.