As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Description

• The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications and ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production and Client testing environment, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
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Responsibilities

• 24x7 on-call support as per roaster
• Monitor Processing
• Ensure timely execution/delivery/availability
• Detect and Resolve Problems
• Root Cause Analysis
• Permanently fix the problem
• Set audits and alerts to detect problem
• Facilitate maintenance activities
• Plan and executes changes as per instructions
• Run problem bridges
• Strictly adhere to the processes and guidelines
• Updates to knowledge repository
• Knowledge Transition from/to others
• Research/Analysis Work to answer questions
• Identify improvement opportunities
• Build Automation
• Performance Tuning
• Data Fixes

• 4+ years hands-on experience in 24x7 production support in large distributed batch data processing environment involving petabytes of data.
• Strong technical knowledge in developing, testing and supporting applications in HADOOP, HIVE, PIG, HBase, Spark/Java/Kafka.
• Experience on supporting applications in UNIX, ABINITIO, UDB.
• 2 years of experience in Performance Tuning, Data Fixing and Workload Automation.
• Experience in monitoring and analyzing logs in ESP/D-Series with 1000s of batch jobs.
• Experience in code turnover using version control tools like Jenkins.
• Strong Team player and ability to collaborate as part of virtual team across the globe.
• Strong analytical skill to analyze code, understand business rules and trace data following the process flow to investigate data related issues.
• Ability to run problem bridges collaborates with others from different functional and technical areas and escalates timely to get help to resolve problems within time.
• Perform exports, backups and data extracts as required from different environments
• A quick learner to learn new technology, application or tools and ability to cascade the knowledge to others.
• Strong verbal and written communication Skills.
• Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management.
• Ability to participate/make recommendations in capacity planning activities.
• Ability to prioritize and perform multiple tasks simultaneously and deliver on time with quality.
• Strong process adherence to follow change, incident and problem management processes.
• Ability to identify knowledge gaps and provide technical guidance/mentoring to others to help grow talent.
• Build tools to automate production support activities that enable efficiency and productivity of team in day-to-day activities.
• Flexibility to work in shifts and during weekends and extended hours when needed.
• Strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation.
• Strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment.
• A bachelor's degree in engineering or computer science or a related degree