As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This is a Director level position that provides support, product demos and technical consultation to financial institutions and partners for Visa Business Solutions suite of products. This role is based in of Japan and part of a regional team support clients in Asia Pacific. As a Director, you will be part of the Business Solutions Account Management team and required to have a high level of interaction and collaboration with business and technical leaders across the company.  This role is responsible for managing client relationships, providing technical support and consultation, as a subject matter specialist partnering with the product and sales team to provide a technical view during the sales process with clients. As such, it is highly desirable for this candidate to have background in technology with experience in both pre-sales and support roles.  The ideal candidate is a motivated self-starter that can work independently in a fast-paced, ambiguous environment with limited supervision.

Responsibilities

• Responsible for managing client relationships for Visa Issuers in Japan and other Asia Pacific countries, serving as the primary escalation point for all client reported issues.
• Build strong customer relationships by providing high value customer service support on day-to-day items to Visa Clients to ensure customer expectations are exceeded; advocate on behalf of the clients.
• Continuously monitor progress, customer feedback, and provide status updates to senior management, product team and the client, via weekly or other progress reporting, and by managing status meetings.
• Be able to independently manage senior stakeholders at Issuers, partners and Visa business teams globally to drive alignment to business objectives.
• Proactively identify and manage operational initiatives, special projects and client-driven continuous improvement plans.
• Incident management using Microsoft Dynamics, on call support and possible weekend hours.
• As a subject matter expert, acquire and maintain a deep understanding of supported services and work closely and collaboratively with clients to ensure that the Company’s product can deliver on the customer requirements.
• Partner with product and sales team as the technical expert during the sales process with the ability to simplify complex technical problems to a non-technical audience and senior management.
• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.
• Work with minimal guidance and have the initiative to identify issues, propose solutions, define processes and align stakeholders

Secondary Job Responsibilities: 

The candidate must collaborate easily and successfully with all levels of management in a matrix organization structure.  Strong leadership and interpersonal skills are required as cross-functional activities must be completed during this process. Must demonstrate well-developed interpersonal, organizational, and communication skills. Operates with minimal supervision and able to make informed, well-reasoned decisions independently. Thrives on an environment that is fast-paced and dynamic to influence others and set direction.

• Bachelor’s degree in Information Technology or Computer Science required. Requires a minimum of 12+ year’s progressively responsible experience in a pre-sales and support roles in software, financial or information services.
• Experience (at least 6+ years) in pre-sales.
• Knowledge in secure communication protocol such as SFTP, FTP/S and HTTPS.
• Knowledge in application programing interfaces (APIs) gateways.
• Must be able to understand technical documents such as client facing guides and/or messaging specifications.
• Basic knowledge of contacts, participating agreements and/or MSA’s a plus.
• Ability to communicate effectively with both business and technical resources.
• Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
• Good presentation and communication skills. Comfortable to present to C-suite and senior management, speak to technical material in layman terms and lead product demonstrations.
• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations.
• Demonstrated ability to articulate complex technical terms or processes into business language.
• Excellent verbal, written, presentation and interpersonal skills are required.
• Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Knowledge of Card payments, Expense Management Solutions and Central Travel Accounts is preferred.
• Effectively Bi-lingual in Japanese and English is a must.

At Visa, your individuality fits right in and we embrace inclusion and diversity of thought. We are committed to creating the kind of workplace where you want to be and we can facilitate a range of flexible working arrangements for you.