Director, VBS Solutions Consultant (B2B Platforms)
- Foster City, CA, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
Client Services provides industry-leading service to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to the Sales, Product and Technology organizations, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products & services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization and clients. Across time zones and borders, we provide clients with a comprehensive set of services to help their business perform. We are trusted partners to Visa’s clients, providing expertise and consultative services to onboard, manage and successfully grow their business.
The Director – VBS Solutions Consultant is a member of the VBS Client Service Delivery team and provides proactive consulting, technical sales support, and project scoping with a heavy focus on Visa Business Solutions B2B product and API integrations for Visa clients. The Director provides deep expertise on APIs, files, and other interface technology, and solutions based on complete understanding of client business need. He or she serves as a trusted advisor to the client through the early onboarding experience. With each engagement, this role will explore the client use case and product utilization, make recommendations, and produce a “project scope” to allow for an optimized and accelerated implementation. This position will interface externally with clients and internally with cross-functional groups such as Sales, Product, Account Management, Implementations, Technology, and Certification.
Consult with clients to define project requirements, scope and integration strategies. Support them on API integration, file processing and the on-going support model and commitment that will be required
Support the sales team for in-depth client-facing integration discussions
Collaborate with Visa clients and internal stakeholders to define use cases and set-plays for integration
Manage and support multi-layer API integrations and file processing efforts for Visa clients and ensure client expectations are exceeded
Act as a subject matter expert on Visa Business Solutions products and services
Proactively collaborate with cross-functional IT and Platform teams to identify operational opportunities and implement recommendations to increase service quality, efficiency, and revenue.
Document client requirements and required data elements for successful implementation
Create and maintain internal technical reference documentation including project plans, reference materials, client integration tasks, client-facing project documentation, and troubleshooting checklists
Provide support for clients and perform technical research in support of effective integration
Present periodic reporting on project accomplishments and deliverables to senior management
Build and enhance positive working relationships with key Visa clients and internal stakeholders
Take ownership for assignments and take the initiative to resolve problems and meet deadlines
10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
10+ years of card payments or financial services industry experience.
Previous work experience in a client-facing role in software, financial, or information services is preferred
Deep understanding of Commercial and B2B payments, and the payments ecosystem
Working / hands-on experience with APIs, file processing, and system-to-system integration
Experience with software development and coding concepts. Coding experience preferred. Deep understanding of networking terminology and architecture
Ability to comprehend and translate complex technical issues and apply to business solutions
Confident presenting to executives and engaging with clients
Demonstrated success in client relationship management and/or sales engineering
Proficient at setting priorities, influencing others, and managing client expectations
Excellent time management, organization, and planning skills
Self-starter with an ability to achieve results as part of an effective team
Excellent verbal, written, presentation, and interpersonal skills with the ability to succinctly describe business and technical requirements for clients
Strong project management skills
Ability to work transparently in a high-trust, people-centric environment
Show curiosity and courage to challenge the status quo. Thrive in ambiguity. A desire to find solutions without a clear path
The ability and willingness to share and transfer knowledge
Incumbent must make themselves available during core business hours.
This position requires the incumbent to travel for work 25% of the time.
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.
This position does not include sponsorship.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.