As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Operations and Infrastructure’s Third Party Technology Management (3PTM) team provides data analysis, reporting, and support for how assets are utilized and managed to inform strategic Technology decisions. The team focuses on projects that protect Visa's core business/brand, deliver cost efficiencies and increase corporate effectiveness through standardized project management and agile practices and decisive leadership.  A Sr. Project Analyst in this role is an autonomous, analytically-minded individual that thrives in an environment where processes and data structure are in early stages of development.  The position requires an experienced project manager that is able to gather, manipulate, and present data to a wide range of functional specialties including executive leadership while being able to flex between the strategic and tactical level of work.  The individual in this role requires the right mix of relevant experience and skills, outstanding verbal and written communication skills, and a high level of energy with an ability to operate in a fast-paced environment.

Essential Functions

• Identify business analysis deliverables for projects and manage their execution
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Manage the communication of new services, tracking effectiveness, and leveraging multiple channels for an effective message.
• Identify and meet with user groups to solicit feedback and provide updates on new services and the performance of existing services.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Proactively communicate and collaborate with internal customers and vendors to analyze information needs to deliver Business and or Functional Requirements Document and Use Cases according to standard templates, using natural language, as needed
• Successfully engage in multiple initiatives simultaneously
• Drive and challenge technology owners on their assumptions of how they will successfully execute their plans
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Liaise between the business units, technology teams and support teams to insure clear communications among stakeholders
• Participate in solution reviews to assess user experience to identify usability impacts and recommend solutions or processes to mitigate impacts
• Become a Subject Matter Expert (SME) in two or more technical areas to be able to develop and manage communications and interactions with end users
• Be able to develop a business plan for a new technical proposal including the development of a business case to assess the Return On Investment
• Be a change agent, ensuring users embrace new and innovative technology

Basic Qualifications

• 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Working knowledge of production support processes such as incident/change/problem management, call triaging and escalation procedures
• Ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations
• Strong analytical and automation skillset to innovate and transform the traditional operational model
• Strong ability to collaborate
• Highly driven and resourceful

Work Hours

• Incumbent must make themselves available during core business hours.

Travel Requirements

• This position requires incumbent to travel for work 5% of the time.

Physical Requirements

• This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.