Senior Director Consumer Products - Consumer CVP SSA

  • Johannesburg, South Africa
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

Job Description


The global Product Organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

Our business in Sub-Saharan Africa includes more than 45 markets of the most exciting economies in Africa, and include our offices in Johannesburg, Nairobi, Lagos, Abidjan, Accra and Kigali. As part of the Product team in SSA, you will assist in designing and implementing the go-to-market strategy for product sales and deployment at Visa. Your role may include aspects of consultative client engagement, product strategy, execution, and analytics to craft solutions to meet customer needs. You will also be working with a team that supports technical conversations and deployment with external partners, including advising on how they can work with Visa to build custom solutions that utilize their strengths to enhance Visa’s solution bundles.



This Product role is responsible for leading a team who manages Visa’s consumer issuing solutions across Sub-Saharan Africa, reporting to the Head of Products for SSA. The person in this role would be accountable for cardholder CVP and benefit platforms, delivery of benefits to cardholders, growth of priority product lines, growth of value-added services revenue and co-creation of bespoke experiences with key clients.


Key Responsibilities


  • Scope: South Africa and Sub-Saharan Africa, based in Johannesburg, South Africa

  • Develop and manage Product CVP and Benefit platforms

    • Use market insights to develop customer value propositions and ensure that future benefits and offerings reflect the regional (SSA) market and consumer needs across multiple segments

    •  Manage various product benefits, including consumer utilization, associated costs and vendor management

    • Manage digital platforms utilized to deliver cardholder benefits to consumers, in conjunction with vendors and/or internal Visa teams

  • Management of Core Consumer Products (Debit, Credit, Prepaid, Multi-Currency)

    • Manage core product rules, pricing and capabilities as required to be localized for clients in Sub-Saharan Africa

    • Position Visa core products as the preferred choice for Issuers and the brand of choice by consumers, with specific focus on new capabilities and enhancements.

  • Value Added Services revenue growth

    • Identify opportunities to implement Visa Loyalty and Data solutions with clients, merchants and fintech players and drive revenue growth

    • Successful implementation and integration of solutions, working with cross-functional and hub teams

  • Client Customization and Digital Enablement

    • Engage with Visa clients and fintech partners, in conjunction with business development (BD) and other cross-functional teams, to co-create custom solutions and enable Visa digital capabilities with key Visa clients

  • Client leadership for Consumer products and solutions

    • Engage Visa clients, at both functional and executive levels, to represent Visa’s consumer product solutions as a thought leader and trusted advisor

    • Drive Product and strategic initiatives with Visa clients, in collaboration with other cross-functional teams

    • Provide Product input to new business opportunities and formal proposals (e.g. RFP’s)

  • Accountable for performance of Consumer products and solutions

    • Track the performance and delivery of client solutions and subsequent launches, whilst providing regular reporting and updates

  • Manage expenses and budgets

    • Manage expenses and forecasts to ensure that budgets are appropriately allocated and spent

    • Follow correct governance to maintain an exemplary control environment






  • Bachelor degree or equivalent, Masters degree advantageous but not a requirement
  • 10+ years (with Bachelors degree) or 8+ years (with Masters degree) of experience, spanning consumer product management (financial services advantageous), and developing and managing customer value propositions

  • Strong knowledge and proven execution experience in marketing, product management and portfolio management principles in financial services /retail banking / payments arena

  • Proven track record of successful planning and execution in a fast-paced environment

  • Proven ability to lead a team and operate successfully within a matrix/team environment

  • Digitally curious, with exposure to digital products and digital product management advantageous

  • Strong analytical skills, problem solver

  • Good verbal and written communication skills, thought leader

  • Solid interpersonal skills and ability to work effectively within a matrix organization, as well as vendors and clients

  • Self-directed and motivated, with an entrepreneurial spirit

  • Proficient user of all Microsoft Office products

  • Knowledge of Visa products, payments or international business are advantages, but not minimum requirement



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