Client Integration Lead - Level 5

  • Frankfurt, Germany
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

What’s it all about?

The Visa Token Service [VTS] Client Integration Lead will work with a diverse set of Visa issuers, merchants, and mobile ecosystem partners to deliver Visa Token Service successfully into the marketplace. The position will focus on supporting the Visa Token Service product platform, namely as the product lead supporting clients in region integrating to Visa Token Service as token issuers and token requestors. This position would be ideal for a candidate with an engineering or pre-sales consultant background looking to build upon that experience in the product side of a payments technology company.

This role will operate across capabilities, platforms and market segments with a focus on being an integration subject matter expert on the digital products within the role’s remit.

What we expect of you, day to day.

> Support Visa Token Service (VTS) commercial rollouts

> Provide on-field first level technical support for VTS integrations

> Responsible to advice and guide clients (Issuers, merchants, and 3 rd party wallet providers) on VTS integration options and act as a technical SME for VTS integrations by being able to understand the platform in its entirety, from overall architecture to the nuances of individual messaging protocols

> Provide product guidance to client support and development staff configuring issuer interfaces into the VTS

> Provide pre-sales technical integration support for the Visa Digital Solutions SDK and VTS APIs for Token Requestors, Issuers and their partners

> Maintain client satisfaction by supporting engagements resulting in successful go-lives

> Support the on boarding process for VTS clients and work with regional teams ensuring that sales team are accurately & suitably supported resulting in successfully closed deals

> Work in conjunction with regional staff with regards to supporting VTS client integrations

> Work in conjunction with regional staff to plan VTS rollout activities

> Recommend improvements and enhancements to VTS capabilities to product managers in the product development stream to accelerate adoption with key stakeholders in key marketplaces/segments/regions


What we’re after…

> Bachelors degree required in computer/electrical engineering or computer science, or equivalent technology expertise and acumen acquired through work experience

> Working and demonstrable knowledge in Java, and/or C# programing languages.

> Working and demonstrable knowledge of using SOAP, XML languages/protocols

> Ability to travel as needed (not expected to exceed >10%)

> Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner in German (as well as English)

> Progressively responsible experience in product development in mobile payments and/or mobile platforms or in payments systems integration

> Ability to work across multiple teams in an organization

> Independent decision making required on daily basis with minimal oversight from senior members of staff

> Complex and varied workload, required to support multiple ongoing implementations and sales processes

> Advanced planning, organizational and problem solving skills

> Exceptional project management skills with the ability to manage multiple activities with both internal and external stakeholders

> Advanced written and verbal communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively across regional and functional lines

Optional Qualifications

> The ideal candidate will have experience with mobile contactless payment issuance programs (i.e., payWave or payPass ), smart card deployments (i.e., EMV), or with applications using NFC

> Preferred experience in an engineering or pre-sales consultant role with international experience

> Understanding of mobile payments technology, including NFC, secure elements, contactless payments, online/remote payments, and in app payments

> Familiarity with Visa contactless payment products, including the underlying specifications and relationship to EMV and GlobalPlatform standards bodies

> Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences, in a sales-oriented manner in German (as well as English)

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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