Senior Program Manager, Program Management

  • Foster City, CA, USA
  • Full-time

Company Description

Position Location: Foster City, CA; Bellevue, WA; or, Austin, TX

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.


Job Description

CyberSource, a Visa company, is a global leader in e-Commerce Payment Management capabilities. In an increasingly competitive environment, we are looking for talented, articulate and bright individuals who want to make a difference.

The Sr. Program Manager will be an integral part of our Product Operations team supporting the Product Management organization to ensure superior operational delivery for product initiatives. In this role, you will be responsible for managing strategic cross-functional programs that include, but are not limited to, the following lifecycle activities: product requirements, product build, training, legal, marketing, commercialization/go-to-market activities, and client communication. Additional tasks include providing regular status reporting, product roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned. This position will include interacting directly with Product Managers, Product Development, Marketing, Sales, Customer Service, and Visa cross-functional teams in a Global environment. The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast paced, ambiguous environment with limited supervision. He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.

Essential Functions

  • The Sr. Program Manager will lead project planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion
  • Leveraging strong project management industry expertise and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place
  • Establish and manage client expectations through-out the project lifecycle; follow defined scope
    management processes
  • Define Communication Plan to ensure appropriate CyberSource and Visa Stakeholder involvement and communication is in place
  • Report and escalate issues, with mitigation and path to resolution
  • Identify risks, perform risk analysis, effectively manage risks; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate; Follow defined Risk Management processes
  • Oversee and ensure all status materials are compiled and completed in a timely fashion Document
    and distribute project and activity status on regular basis 
  • Collaborate with Product Managers to manage key performance metrics and assist with budget
    management and roadmap documentation
  • Assess existing processes and identify opportunity for improvement
  • Participate in other project related activities, as requested


Basic Qualification

  • 10 years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

  • External client facing experience in managing client expectations through-out the project lifecycle

Preferred Qualifications

  • 12-15 years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

  • 10+years’ experience as project manager, delivering complex business sponsored projects. Ideal candidate will have deep knowledge and experience with all aspects of software development life cycle, and go-to-market/commercialization aspects of introducing a new product or feature
    to the market. Activities include planning, execution, market launch, and will require experience managing cross functional and global project teams in a matrixed environment.
  • PMP certified with current credentials.
  • Experience in Agile environment is preferred.
  • Knowledge of payment and/or risk management systems and the industry is preferred.
  • Excellent MS Project and presentation skills.
  • Ability to drive cross-functional project teams of services personnel dispersed across multiple
    geographies and disciplines in a matrix structure where none of the resources report directly to the program manager.
  • Able to motivate staff and influence their tasks to align with organizational goals and priorities.
  • Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
  • Working knowledge of the software development lifecycle from requirements gathering to
    post-implementation customer support.
  • Solid understanding of project management techniques, methodologies and best practices.
  • Self-motivated; able to work independently while coordinating activities with cross-divisional
  • Team player; able to communicate with technical and business experts at all levels of the
  • Solid analytical and problem solving skills; ability to think strategically.
  • Excellent verbal and written communication and presentation skills.
  • Passionate about what you do; product management and fired up about the opportunity to transform payments working for the industry lead

Additional Information

Mental/Physical Requirements

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

EEO Statement

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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