Business Operations Program Manager

  • Foster City, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Overview: The Business Operations Program Manager will leverage his/her in-depth knowledge of Visa’s business/operations to support the team on responses to inquiries from Clients, Regulators and other related governance and regulatory activities, projects, and initiatives.

The primary focus is on our client regulatory management process, a centralized process established and managed by our team to provide responses to due diligence inquiries from Visa's clients (i.e. Financial Institutions and Merchants).  Assessments will span the breadth of Visa's operations; Information Security, Business Continuity, Privacy, and Regulatory.  In this role, you will get to play an important role helping Visa meet its clients’ regulatory obligations and at the same time, get to learn about the various parts of the business that support our clients.

In addition, you may be called on to support the team on other Risk Governance activities, projects and initiatives as needed.  Examples are supporting with materials/meeting preparation for Risk Committee meetings, integration activities for acquired entities, review of materials and tracking/reporting for policy management, and review of materials for regulatory examinations.

This position will report to the Sr. Director of Regulatory and Risk Governance and will be based at Visa’s headquarters in Foster City, CA. This role is not a telecommuter position.

Essential Functions: 

  •  Address due diligence inquiries from Visa’s clients using repository of standardized responses to assessment questions

  • Manage client onsite assessments

  • Coordinate with subject-matter experts and legal  to develop new responses as needed

  • Proactively manage multiple inquiries and coordinate deliverables to meet expectations of clients and Visa account teams

  • Maintain client inquiries tracking and reporting; assist with stats and metrics as needed

  • Assist with development of communications and training materials

  • Support ongoing refresh and updates to client inquiries repository

  • Support additional Regulatory and Risk Governance projects and initiatives as needed

  • Help the team assess and implement new process improvement initiatives



  • 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD degree


  • A Bachelor’s Degree (or equivalent) and at least 5 years of relevant experience in the following functions: Program Management, Technology , Regulatory Examinations, Compliance, Risk, Corporate/Risk Governance, Client Support, Customer Support, Vendor Risk Management or related areas.

  • understanding of enterprise infrastructure and  preferably working knowledge around payments technology highly preferred

  • Proficient with Microsoft Power Point, Excel, Word and Outlook.

  • Strong problem solving aptitude/solution oriented 

  • Able to learn and master new tools/platforms quickly.

  • Experience working directly with and knowledge of the payment services industry, related processing industries, banking and financial services regulations

  • Excellent written and oral communication and interpersonal skills

  • Strong people skills with proven ability to work on cross-functional teams on complex issues

Desired Attributes:

  • Organized and structured in thinking and approach to work

  • Can lead and manage multiple assignments with a keen sense of priorities and focus on the important things

  • Has great attention to detail

  • Takes full ownership of assigned responsibilities

  • Works well with people of varying backgrounds and expertise, and builds effective professional partnerships to help the team accomplish its goals effectively

  • Excellent verbal and written communication skills

  • Can perform under pressure

  • Positive, proactive and solution oriented – finds ways to overcome challenges and get things done

  • Exercises good judgment: knows when/whom to ask for guidance, and when to make independent decisions

Additional Information

This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

No sponsorship to work in the U.S. is provided nor relocation

This position requires the incumbent to travel for work 0% of the time

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