Vice President, Head of Sales Operations

  • San Francisco, CA, USA
  • Full-time

Company Description

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.

We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

POSITION SUMMARY

The Global Business Planning & Operations team is seeking a Vice President, Head of Sales Operations reporting to the SVP, Global BPO Head based in San Francisco, California. The Head of Sales Operations will be a key senior leader within the BPO team and play a crucial role in developing the long-term vision and strategy for sales enablement for Visa. The VP of Sales Operations will work closely with Senior Executive leadership and lead a large team of professionals to develop and optimize sales methodology, processes, systems and infrastructure that enables Visa to accelerate revenue growth.

FUNCTIONAL OUTPUTS & ACCOUNTABILITIES

  • Design, define and execute the vision for sales enablement at Visa over the next 5 years
  • Partner with the learning organization on deploying this approach with all front line teams
  • Be the evangelist and face of sales enablement at Visa, and one that regions and market teams will look to for support on sales enablement
  • Empower their team of professionals to deploy the right set of solutions for front line teams, ensure they deliver on time and with a maniacal focus on what’s important for Visa and what is important for market teams
  • Drive adoption of the solutions, reduce friction in the selling process and drive overall end user satisfaction. 
  • Analyze current processes for Sales-to-Implementation Team handoffs, initial implementation & adoption, training and hand-off to sales leaders. Re-define these processes for improved execution of software implementation and improved customer satisfaction.
  • Partner with Technical Support Team who engage in technical delivery of CRM solution.
  • Manage large and complex vendor ecosystem and ensure stakeholder requirements are met with a high degree of quality, efficiency and consistency.
  • Manage team, systems & budget in charge of customer understanding, data architecture, CRM segmentation; all sales enablement activities.
  • Manage day-to-day escalations related CRM platform.
  • Re-defining internal and customer-facing processes and executing process change throughout the organization.
  • Analyze customer lifecycles and develop measurable strategies to improve stakeholder engagement.
  • Design and implement- training needed by new and existing end-users for quick adoption of platform.  
  • Lead CRM Product Operations Team to identify/resolve gaps in software identified by end users/stakeholders
  • Work with variety of cross functional resources and vendors to expand end-users capabilities using platform to ensure a deeper return on investment.

Qualifications

Basic Qualifications

  • 15 years of work experience with a Bachelor’s Degree; 12 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD) or a minimum of 10 years of work experience with a PhD

 

Preferred Qualifications

  • 15+ years of experience leading & managing software (SaaS) sales operations teams responsible for overall sales leader success.
  • Some experience as a sales professional would be ideal
  • Experience in user centred design, and a desire to get out and meet and understand sales people’s challenges at Visa
  • 8+ years in leadership or supervisory role in a high growth company.
  • Experience defining, refining and implementing sales processes, procedures and policies
  • Executive financial, analytical and communication skills
  • Extensive experience with Microsoft Office Suite and Salesforce required
  • Willingness & aptitude to obtain a deep domain knowledge of our product and our customers.
  • Ability to define, refine, train, and manage repeatable processes.
  • Strong customer communication skills, including the ability to listen, to influence, and to negotiate with key stakeholders at all levels of our customer’s organization. 
  • Ability to handle customer escalations in a way that satisfies the customer
  • Ability to juggle multiple stakeholder priorities with organized work habits and strong attention to detail.
  • Domain knowledge and industry experience with Software-as-a-Service, software systems, CRM systems, or software implementations is preferred.

Additional Information

Work Hours:

  • Incumbent must make themselves available during core business hours

Travel Requirements:

  • This position requires ad hoc travel for work for conferences or training

Mental/Physical Requirements:

  • This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

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