At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Responsibilities 

• Responsible for leading production support for extract, transform, load in Mainframe applications that run large distributed batch processing involving petabytes of data
• Work with Vendors, different teams to perform root cause analysis, and identify permanent solutions to fix problems as needed
• Review and validate Change install plans and strictly adhere to the processes and guidelines relating to change, incident, and problem management
• Lead and collaborate problem bridges with others from different functional and technical areas and escalating as needed to resolve problems in a timely manner.  
• Automate processing and ensuring timely execution, delivery, and availability
• Responsible for identifying knowledge gaps and providing technical guidance to team members as needed
• Provide updates and contribute to the team’s knowledge repository
• Identify improvement opportunities, and build Automation as well as engaging in performance tuning and data fixing activities
• Participate in to capacity planning activities.
• Build and enforce code standardization. 
• Build dashboards for SLA/OLA.

-Minimum 7-9 years of level 2 production support role.
- Hands on experience on Mainframe technologies (Cobol, JCL, VSAM, MVS)
-Very Good knowledge and hands on Experience on SQL and DB2 Database.
-Experience with shell scripting, Java scripting and any other scripting languages.
-Good to have Experience in Open System technologies (Java and Hadoop)
-Experience with application support organization working in 24*7 environments.
-Good communication skill and ability to work as team player.
-Strong technical aptitude and a desire to learn is a must
-Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
-Knowledge of monitoring tools, alert escalation, customer / vendor management etc.
-Build tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups.
-Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued.
-Job holder must have flexibility to work in shifts and during weekends and extended hours when needed
-You must have strong self-motivation, sense of ownership and ability to retain focus under stress during crisis situation
-You must have strong business ethics, self-discipline and trustworthiness to handle sensitive confidential data in live production environment
-A bachelor's degree in engineering or computer science or a related degree.

All your information will be kept confidential according to EEO guidelines.