As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

This position has the overall responsibility for the Merchant Sales & Acquiring (MS&A) and shared responsibility for the CyberSource strategy and its implementation as well as the growth and development of meaningful and profitable merchant, merchant acquirer and payment intermediary relations for Visa in Singapore, Malaysia, and Thailand (SMT). You will be a key member of the SMT Leadership Team and a key advisor on industry & regulatory initiatives and interchange management for Visa. This position is responsible for working with the country management teams in positioning Visa as the industry and thought leader amongst our clients, partners, regulatory bodies and peers, in particularly serving as primary point of contact to the Group Country Managers of the responsible countries.

You will oversee the development and implementation of acceptance and merchant strategies that grow the penetration of electronic payments to drive the increase of Merchant Sales Volume (MSV) and grow incremental processing volume on VisaNet. You are responsible for the management of the top merchant relationships and directing and coaching the efforts of MS&A staff located across the 3 markets. You will develop deep knowledge of local market needs and you will work with the Singapore Hub and Global Merchant Sales & Acquiring organization to successfully define market specific strategies required to manage strategic and complex acceptance issues in SMT to meet clients’ needs across the region. 

You will play a critical role in the AP MS&A leadership team, influencing fellow peers in providing leadership and strategic guidance to ensure all necessary tools, processes, procedures and staff are in place to successfully support Visa initiatives, while establishing and fostering relationships with merchants, regulatory bodies and other stakeholders.

Core Responsibilities

• Develop and execute the MS&A and CyberSource strategy and revenue objectives for SMT, to increase personal consumption expenditure (PCE) penetration, Visa merchant volume, market share, data processing revenues and create acquirer, merchant and consumer preference for Visa.
• Develop new initiatives/solutions, implement marketing/usage initiatives targeting traditional and new merchant segments, both in physical world and virtual world, with a specific focus on the execution of the government payments strategy.
• Build and proactively manage large and most influential merchant and acquirer relationships in SMT with a view to build stronger partnership and cross-sell Visa’s suite of merchant and acquirer solutions.
• Provide leadership, strategic direction and management for to the local MS&A team, establishing a customer focused, performance based culture.
• Direct in-market MS&A resources to assure that all goals are supported in a cost effective, timely manner, with a resulting high level of client satisfaction. 
• Successfully translate broad strategies into specific objectives and action plans, aligning efforts of the MSA and Interchange organizations with other key Visa stakeholders.
• Ensure the MS&A team provides the necessary leadership and support to local clients and to internal stakeholder organizations including Client Relationship Management, Product, Interchange, Corporate Relations, Risk, CSS and Legal. 
• Maintain and build rapport with Singapore Hub peers and other MS&A and Interchange teams across Visa to exchange, learn and leverage best practices.
• Establish and foster deep relationships with clients and internal stakeholders at all levels of staff and senior management.
• Manage the sale and growth targets of CyberSource gateway services and other value added services to merchants and Acquirers in SMT.
• Support local Client Sales Teams with their sales efforts. Maintain current knowledge of technologies, products, services, methods and applications and implement new approaches and practices as required.
• In conjunction with the country management teams, represent Visa on industry bodies and forums.

Key attributes

• Digital, analytical, objectivity, drive, enthusiasm, leadership, and creativity are key attributes
• Strategically driven leader with hands-on mentality; curiosity is part of your DNA
• Results focused, must have experience developing and executing on strategic and business plans (including financial projections)

Essential basics

• 10+ years sales experience including multi-regional sales operations, and leading teams
• Outstanding communication skills - English (oral and written). Fluency in regional language preferable 
• Multinational experience and willingness to travel within the region

Industry experience

• Comprehensive knowledge and experience working in the FinTech & technology or payments industry
• Experience in driving merchant, acquiring, or payment solutions within the Asia Pacific region preferred
• Demonstrable leadership skills and business vision, with proven capability to work with senior leaders and teams across geographies and functions
• Experience in developing and tracking client-centric strategies within a complex multinational, matrixed organizations

Professional values

• Innovation driven: up-to-date with latest payments trends; Champions bold ideas and new ways of doing things; ask challenging and stretching questions
• Open communication: actively promote environment of inclusion and diversity of thought, proactively limit or mitigate unconscious biases, honest and direct communication
• Solution focused: connect the dots and leverage Visa best practices, unafraid to make timely decisions in ambiguous, high pressure situations, quick to adapt / recover and reset priorities in changing circumstances