As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

The Production Support group prides itself in keeping the applications and systems of Visa up and running to cater to the 24*7 needs of the business.

Essential Functions

As part of the team –

• Support critical applications and ensure the stability of the applications by performing proactive maintenance activities, engage in automation activities, do root cause analysis and remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures and such. The role will also demand the ability to write and maintain scripts to monitor system activity including application smoke test activities during pre and post production implementations.
• We seek an experienced IT professional to join us as an application support engineer working in the Open Systems Operations group. Candidate must have 4+ years of software development and application support experience, configuring, and troubleshooting software applications, systems, databases and associated devices. In addition to delivering technically, the candidate should be self-motivated, and have excellent interpersonal communication skills

Minimum Qualifications

• BS in Computer Science or related degree from an accredited university and 5+ years of experience in Software Development OR  MS in Computer Science or related degree from an accredited university and 3 years of experience working in 24*7 environments
•  years of experience designing and developing complex Java and J2EE applications
• 5 years of experience with back-end technologies such as J2EE, JDBC, JMS, Spring, Hibernate, JMX and MBeans
• 5 years of experience in relational database usage with commercial-grade databases.
• 3 years of experience with application containers such as Tomcat and WebSphere
• 1 year of experience working in 24*7 environments
• 1 year of experience with building tools to automate production support activities that enable efficiency and productivity of Service desk and other operations groups
• Must poses exceptional analytical, problem solving skills, oral and written communication skills
• Working knowledge of client side technologies such as Struts, JSP, AJAX, JavaScript and JQuery considered a plus
• Deep understanding of SOA principles and Web Services technologies: REST & SOAP
• Fluent with developing applications using Eclipse or similar IDE
• Demonstrated proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects
• Knowledge of monitoring tools, alert escalation, customer / vendor management etc.

Preferred Qualifications

• Working knowledge of NoSQL DB
• Experience in OO design and design patterns
• Strong UNIX/Linux background
• Experience in creating automated unit testing using JUnit and practicing test driven development
• Fluent with mocking in unit testing and working knowledge of mocking framework
• Experience with Payment and/or Credit Card processing
• Experience with build environment using Maven/Ant and continuous integration tools
• Experience with performance tuning and memory leak detection
• Experience with integrating with third-party Web Services

Work Hours

• This is a 24x7 rotating 12-hour shift alternating 3 days on, 2 days off, 2 days on, 3 days off.
• This is a day shift position 
• Incumbent must make themselves available onsite during core business hours 

Additional Information

Work Hours

• 24x7x365 coverage with varying schedule options. 

 Travel Requirements

This position requires the incumbent to travel for work 0% of the time.

Mental/Physical Requirements

 This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, and reach with hands and arms.

 EEO Statement

 Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.