Analyst, Strategy & Operations, North America Innovation

  • San Francisco, CA, USA
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

The Analyst, Strategy & Operations for North America Innovation will be part of the team that is transforming our product development and design process into one that leverages human centered design practices with a focus on actively engaging clients in product development and co-creation. The Analyst will be part of the team building a business from our client consulting design practice as well as our internal product R&D efforts. The position is located in the San Francisco Innovation Center and will focus on North American products and clients.  This role reports to the Director of Operations for NA Innovation.

He/She will help Visa to accelerate the growth of its client-facing services. He/she will be a key member of the team, working closely with NA Innovation leadership to ensure high quality reporting. Additionally, he/she will collaborate closely with colleagues across Visa, including Finance, Sales, and our product managers and designers.

 Visa serves more than 16,000 financial institutions and is accepted at more than 44 million merchant locations in almost every country on Earth. Building the infrastructure to support a consulting practice with corresponding scale is the primary job of this role.

Job Description

  • You will assist in the core infrastructure needed to grow the practice. This includes, but is not limited to, people/talent, project management, financial tracking, reporting, client development, and knowledge management.

  • Monitoring, updating, and optimizing the client engagement portfolio

  • Creating key reports for internal and external distribution

  • Building models to understand and analyze engagement profitability and workforce utilization

  • Providing excellent written scorecards and updates that can be shared with senior executives    

  • Providing support to NA Innovation leadership to make informed, data driven decisions

  • Help determine KPIs, track KPIs, and measure programs to optimize results  

  • Optimization of intake and project qualification processes    

  • Create, build, and execute on a client feedback NPS score process for reporting

  • Writing, crafting, and designing newsletters


Basic Qualifications 

2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

  • Experience working in highly matrixed organizations with many key stakeholders

  • Experience in analytical industry as business analyst or investment banking or consulting

  • Familiarity or experience in agency or consulting business models

  • Ability to set and meet deadlines in a fast-paced environment

  • Strong writing, presentation, and organizational skills

  • Understanding or strong desire to learn about payments and FinTech industry

  • Desire to be a part of an innovative team and ability to think outside of the box

  • Outstanding excel and PowerPoint skills (ability to create visually appealing slides for executive consumption

  • Familiarity with design thinking processes or agile product development processes

  • Proficiency in tracking and modeling reporting


Additional Information

Essential Functions:

  • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

  • Proven ability to work on complex and often ambiguous problems, to drive results

  • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

  • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

  • is a SWAN - smart, works hard, ambitious, and NICE!

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Travel Requirements:

Less than 5% travel required

Work Hours:

Incumbent must make themselves available onsite during core business hours 


Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Privacy Policy